Gatlinburg Falls Resort Reviews
653 Hidden Valley Road, Gatlinburg, TN

75%
families recommend
290 family reviews



Not Cleanly and Not Helpful
lgonzo27 - May 23rd, 2012
My boyfriend and I were staying in the Mountain Mist Cabin for five nights in late May. Our first night was amazing and the staff was very friendly. However we had some rain starting the second and a major problem began. We began to see more +millipedes in our downstairs bathroom in the bedroom. There were not just a few but around 20 that we picked up and disposed of down the toilet the first night. They disappeared the next morning and we decided not to worry about it. However that night when we got back to our cabin, we had to pick up even more millipedes. Every time we went to use the restroom we had to pick up around ten every time. Then we began to notice them on the carpet in the bedroom. Then out on the lounge area. When we left the next morning we noticed that they were all over the west wall closest to the bedroom. We called the resort company, Gatlinburg Falls, and they said there was nothing they could do about millipedes because they were very common this time of year. However to me common would mean and few every night, not 20 or 30. They offered to have someone come and vacuum however today when we got back no one had come to clean up and they were even worse. They are all over the downstairs floor. We called the company again to see if we could check out early and they said there was no way to give us our money back. I asked to speak to a manager and was put on hold for ten minutes and then hung up on. When I finally spoke to one of the mangers, Jessica, she informed me that they give you a hand out at check-in explaining how common millipedes are at this time of year. I never received this handout. She said they were not harmful and was no help to me at all. They said they could move us to another cabin but they would probably be the same problem. This problem is disgusting and I am not paying over $100 a night to sleep on the couch because the bedroom floor is inhabitable. This is my fourth time staying in Gatlinburg and my third time staying in a cabin. I have never had this problem before and I would not suggest this place to anyone when there are several other nice places to stay.

Date of Stay: 05/20/2012
Children in Party: 1


Money Value
Staff


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Is water an amenity?
sendthis - Sep 28th, 2011
We had no water (for one day), no internet, no phone, no cable. They gave us compensation for one night and the internet (it wasn't setup). They won't give us refund for two days we didn't use (we left early). The cable was a known issue from more +previous renters AND it was due to the fact the owner did not setup the service.

The manager said "they did everything that they could."

I do think I am justified in requesting compensation for a cabin without advertised amenities. I also feel it's reasonable to ask for compensation for the night without water (this was not a city issue we called the city and water was fine - we were told that no one at the main office predicted high water usage over the night and someone probably left a faucet on). I also feel it's reasonable for us to leave and expect a refund for nights we did not stay for a cabin that should have never been rented.


My family and I checked in and found there was no cable. In fact, the wires were everywhere and I had to reconnect them. No internet, no phone. We reported it and did not receive a reply until the next day. At which time, we were told it was fixed. We called back when it was not AND was told that the cabin NEVER had cable. After much fussing, they offered compensation and to move us to a cabin across town with lesser views but we would not be able to move. For those with kids and vacation plans, imagine the headache of uprooting 3 kids in the middle of day (cabin is not available until after 12pm) and moving them across town. Basically ruins a full day. We reported other concerns but they were never fixed (or logged).

To add insult to injury, that night, the water goes out. We called front desk, emergency/night line, etc. No response. We go to the clubhouse at 9:00am (supposed to open) and no one was there until 0920 (person dropping off paperwork but knew why water was out (well went dry).

At 1300, after speaking to another manager (Matt), we were told they would reimburse us for that night. Water was still out when we checked out (two nights early). We handed employee a list of "To-do's" and grievances but manager never received it. Manager said she never got it. We were told manager would call us back.

Four days later, I call. Ashley said there were no tickets for items I reported. She never received my list. She also said I would not receive a refund for nights that we did not stay.

So, to be fair, they did try to rectify "some" of the issues. I think it's totally reasonable to leave at this point with so many things going wrong and three small children. The employees also agreed that they would have too. I do not think it's unreasonable to request a refund for a cabin lacking internet, cable, phone, AND WATER. The water is well water and NOT municipal water.

The manager claims this rarely happens. I think a true measure of a company and their customer service is how they handle situations that rarely happen.


Date of Stay: 09/20/2011
Children in Party: 4


Tots (0-2)
Kids (3-6)
Accommodations
Dining
Kids Play Area
Money Value
Pool & Water Fun
Staff


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Maintenance came in at 10:15 pm without notice
StacyG - Jun 23rd, 2011
We stayed in Lasting Impressions. This was our 2nd trip to GFR and our whole family was excited since this was our "family honeymoon" but ended up being very dissapointed this time. I will say that the view from the cabin was gorgeous! The more +cable on one of the tv's did not work so we contacted the club house early on Sunday morning and did not hear anything all day. At 10:15 with our 4 kids asleep 2 of which being little girls on the main level the maintenance person opened our cabin door and yelled in multiple times. I was downstairs in the bed with my 3 year old and did not hear anyone knock. We were not very comfortable with the fact that they could just walk in without contacting us first. We did have all the lights out as well. After 5 minutes the guy said he could not fix it and would be back out on Monday and we never seen or heard from anyone for that issue and the cable was never fixed. The internet did not work either. The next night we had to throw food away because of ants in the cabinets had gotten into the food. On our last night my husband of 1 month and I had a romantic evening planned after our kids went to bed.

Then a huge storm rolled in and so did the rain right into the cabin. There are 3 big bay windows looking out at the mountains and all 3 windows had rain pouring in at the top sills. We called the customer service number and no one ever called back or showed up. So instead of a romantic evening we were cleaning up rain that had came in and soaked the floor. There was also rain coming in on the counter in the kitchen from an electrical socket. We finally talked to a manager the next day and get a small percentage off of a future stay there and since we don't plan on going back for another 4-5 years that is not fair considering all the problems that we had with this stay. You pay more money for quality cabins which I have no problem with but we did not receive a quality cabin. This cabin is not worth the price that we paid to stay there. I have already turned other people away from booking at GFR because of the problems. Considering they are offering 50% at the time of our stay they should be able to refund the discount on our current stay and try to ensure that we will stay with them in the future because we want to and not because we have to in order to get the discount. It's called customer service people!!!

Date of Stay: 06/19/2011
Children in Party: 4


Accommodations
Money Value
Staff


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Georgeous Gatlinburg Falls Resort
scraperbc - Apr 30th, 2011
Last spring our family spend a week at Gatlinburg Falls Resort (rental Cabins). I have to say our cabin was awesome it slept 14 people easy. There was loads of room with 4 bedrooms & baths, Kitchen, dining room, living room, three porches, more +laundry & rec room with pool table/pac man & golfing games, a race car driving machine (that he guys just loved), and a grill outside for cook outs. We had an awesome week here and were gonna go again soon.

Date of Stay: 05/09/2011
Children in Party: 1


Tweens (13+)
Accommodations
Kids Play Area
Money Value
Pool & Water Fun
Staff


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