Grand Marquis Waterpark Hotel & Suites Reviews

840 Wisconsin Dells Parkway South, Wisconsin Dells , WI
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83%
families recommend
459 family reviews

Our Member Reviews:

Deplorable and Unresponsive
by RobinD23
Upon checking-in we immediately changed the children into their bathing suits and enjoyed your indoor water park. Once we returned to the rooms for the evening it was discovered by one of the young kids that the floor of room by the night stand ... more contained a Capri Sun with a straw inserted into the liquid filled pouch, a partially eaten pretzel on the floor, the straw wrapper from the Capri Sun was located in the bathroom, and a long dark hair was in the middle of a pillow slip.

The individual at the front desk when we checked out did not know what to do with this information and suggested we contact the establishment by way of e-mail at info@grand-marquis-dells.com. An e-mail was directed to them at that e-mail which included pictures of the hair and pretzel although, no response was received. A follow up e-mail was forwarded and not to our surprise no response was received.

The Capri Sun and its straw were placed in the trash can by the sink and we hoped subsequently thrown away after we checked out. While we were definitely not expecting a 5 star hotel, a clean room would have been nice. We have stayed at all levels of hotels ($60.00/per night to $500.00/per night) and cleanliness is a requirement no matter what level of hotel you stay at.

Date of Stay: 04/03/2015
Children in Party: 4


Tots (0-2)
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Pool & Water Fun
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by ahowell
This has to be the worst hotel we have ever stayed at. This review is more about the hotel and not the staff. The staff were fine.

Upon entering our room a strong funky odor was present. It smelled like dirty feet and mildew ... more combined. It was so humid in the room it felt like a rain forest. The surfaces, sheets, and window were damp. We were hungry and exhausted, so we dropped our bags, adjusted the a/c with the hopes it would take the humidity down to a tolerable level, and took off for a couple hours to eat. When we got back to the room, it stunk just as bad and it was actually more humid! It was obvious the a/c wasn't working properly and not to mention that there wasn't enough air flow due to lack of return air from the tiny vent in the bathroom. I took a closer look at the a/c and noticed how disgustingly dirty it was. There was mold growing on the vent fins! And then I got an extra whiff of the funk...coming out of the a/c...the source of the ungodly stench! I made a call to the front desk to request another room, however there wasn't anything available. All she could offer us was a repair while we would be gone to the water park the next day. She also wanted to place an ozone generator in the room to get rid of the smell (not a good idea as ozone is bad to breathe in). I told her I was concerned that we were breathing in mold. She said there wasn't anything she could do until the next day.

I kick myself now and should have used better judgement and gotten my familyout of there. We stuck it out and what a mistake. I slept not one minute. My wife and kids maybe got 1 hour. We all had stuffy noses and felt ill by morning. I went to the front desk and explained the situation. She said they could have just replaced the a/c the evening before which didn't sound realistic. I then cancelled our next 2 nights of stay. She credited the two nights, but that was it! I went back to the room and got the car packed, went back to the front desk and demanded a refund for the torturous evening. She gave us half of our money back. I conceded and accepted the refund -- and really only because I just wanted to get out of there. Went across the street and booked a room at the Holiday Inn for the remainder of our stay. We tried to get into The Wilderness, but they were all booked of course. The Holiday Inn is turning out to be a lifesaver! So far we have been very happy and will likely write a review once we have checked out. Spend more money....it's worth it!

Date of Stay: 08/07/2014
Children in Party: 3


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HOLIDAY MAGIC
by tinamack
We love this place, we having coming here for the last 5 years for Thanksgiving. I stopped cooking Thanksgiving Dinner, this is way better. This Hotel is in the middle of everywhere. We are coming this
year, the price is great, not so ... more busy the kids cant have fun. They don't have to wait forever for to get o n the waterslide.

The Hotel is clean, the staff is great, right by Dunkin Donuts, Famous Daves Barbque. my attraction the Tanger outlet mall. People if you miss this you are missing a gem.!!!! this is the most affordable place in the Dells. My kids love this place!!!!

Date of Stay: 11/21/2011
Children in Party: 3


Kids (7-9)
Tweens (13+)
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THE PERFECT CHOICE!
by rbsanders444
We loved this hotel! We decided to take our 8 and 10 year old to Wisconsin Dells and wanted to do so many things the Dells has to offer such as: Zip lining, Wizard Quest, Deer Park, the Rick Wilcox Magic show, go carts and a day at ... more Noah's Ark. We decided since we wanted to do all of these things it would not make any since to pay to stay at one of the water park hotels so we chose the Grande Marque. It was perfect!! Beautiful pool with 3 slides and basketball hoops. My kids love sports and swimming so it was perfect family time. While the other places were jammed packed with people, our pool was not giving us plenty of room to have fun. Rooms were also very spacious. We will be back!

Date of Stay: 07/01/2012
Children in Party: 2


Kids (7-9)
Accommodations
Dining
Kids Play Area
Money Value
Pool & Water Fun
Staff



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