Grand Sunset Princess Reviews

Reviews

Punta Bete, Km. 296 carretera Chetumal, Prto. Juárez, Playa del Carmen,

67%

families recommend

918 family reviews

Horrible resort

Akalevee - Aug 8th, 2011

I don't know who has been reviewing this resort but they obviously don't have any taste. Let me first say that don't expect to have any assistance from the second you arrive it's totally a fend for yourself resort and you feel like we got you now more +so go away and don't bother me.

We stayed in the Platinum Suites, you would think since you are paying for that you would have assistance with your luggage and to you room, but that's not the case. Keep an eye on your luggage because they are so confused that they lost our friends luggage to another room. They give you a property map and you figure it our. Don't worry, you actually have electricity and if someone would have explained your room to you you would have known. You have to put your card in the slot to turn on anything. Don't use your room key because housekeeping will take it. Use a couple business cards and leave them in there all the time. Check the air conditioning because housekeeping will turn it up on you. Make sure you take all your toiletries because what they supply to you is ridiculous. They give you shampoo/body wash all in one, no conditioner, a shoe polisher, no q-tips, toothbrush/toothpaste, baby tissues and a bar of soap. You will have to leave notes to housekeeping about leaving toiletries and towels and wash clothes because half the time they take them and won't leave them.

Be prepared to live out of your suitcase because there are no dressers in the room and surely not enough hangers to hang half your clothes. Don't use too many things at one time because you will loose electricity. My husband was in the jacuzzi tub and I was drying my hair and the electricity went out and they said we couldn't use that much electricity at one time. Be prepared to drink warm water and soda from the refrigerator because it didn't work in either of our rooms. The items they say you are supposed to get in your room are a joke. One room got a fruit basket, a couple bottles of alcohol and bag and the other room got nothing. I went to concierge and they said that it was not required in the rooms. We never got the fruit, my 7 year old complained about not getting a bag and finally got one and we never had any liquor in our room. The refrigerator is filled with 3 bottles of water, 2 Pepsi, 1 orange soda, 1 club soda and 3 beers.

The pool at the platinum is a baby pool. Being in the platinum you are so inconvenienced that you have to go all around everything. There are no areas to get into the platinum rooms other then going around the backside of a restaurant. You are totally shoved in a corner and surrounded by swamp waters. They have alligators on the property. TAKE BUG SPRAY.

The so called Kids club was ridiculous. It was in the blazing sun with no shade and near the swampy area so the bugs were ridiculous. They had 2 swing sets, a tiny pool for all the kids and two small tables for activities and one person watching the whole area. The area inside the resort had a baby foosball table that was barely standing and baby pool table that was a waste. They had one play station for the whole resort. The area next door was like a classroom that they colored. Check all the toilets before you sit down because half the time there is no toilet paper.

Don't expect to know what's going on at the resort because even the concierge doesn't know. They don't give you any itinerary at all. The concierge really have the same feeling as the front desk. What do you want and go away. The Sports bar is a dump and the pool tables were falling apart and no tips on the sticks. Book your dinner reservations by 3:00 because "their computers" don't allow for any changes after 3:00. Make reservations and pay for Chill Out because that's the best part of this resort. The spa is a waste of money. I could hear all the activities going on outside and it was not relaxing at all and smelled like dirty gym socks. You'll have to ask to go into the hydrotherapy because they don't offer or even take you in and explain anything. They say it's through "that door".

The tram that is supposed to be for the Platinum guests are available to anyone and takes forever and there is only one that runs up and down the entire length of the resort. Don't bother with following the dress code for the restaurants because they don't really care. It's a total free for all. The restaurants are not separate they are connected in twos so there really isn't any intimacy. The menus look awesome but the food was lacking. Some of the restaurants don't even have everything that's on the menus. If you plan on ordering wines from the list, at an extra cost, be prepared to choose 4 bottles because they may have 1 out of the 4 available even though there are a bunch on the list. Take your tennis shoes because nothing is convenient. They have one show each night at 8:00 in the courtyard between the two lobbies and if you don't get there early and save seats you're screwed. The second show is at 9:30 and you are in a theatre with about 500 people. Thank goodness they had a bar in the theatre to tolerate the shows.

They have reserved places on the beach that you have to pay for. They have vendors that have payed for parts of their beach and if you want to seat beach front you have to pay. There is a "very small" section for platinum guests only, but don't blink you will miss it and if you are staying on the sunset side you have to walk completely to the other side of the resort to find it. Be prepared to be heckled with, do you want to by sunglasses and let me take your pictures. The ocean is so rocky it hurts to get in and out of the water. I asked a staff member and he said it's because it's close to a reef and that's all the pieces breaking off the reef and drifting ashore. Make sure you keep track of your towels because you have towel cards and have to turn your towels in and get cards but be careful because on the beach and at the pools there are only certain times you can get your towels or exchange them. The platinum part of the beach area sometimes has towels, but if you walk all the way over there and they don't have them you are screwed.

The majority of the restaurants close between breakfast, lunch and dinner so make sure you check the times because if you miss it then you have to go all the way to the main lobby to go to the main buffet. Keep an eye on everything you eat because even though we were cautious with the water and what we ate my husband still got food poisoning. You have to call the bell hop at least 1 hour before you want your luggage picked up, but don't expect them to come and get them. We waited over an hour and they never showed up. Our transportation was waiting for us in the lobby so we have to pull all our luggage and carry ons up to the lobby. We have 2 children, 7 and 10 and they were almost in tears with that trek with dragging their luggage from the far end of the resort. None of the staff offered to help or even page someone to come and help us. We go to Mexico every year for a family vacation and I would never recommend this resort to anyone or will I ever stay here even if it were free!

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