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While both the Master and the Ambassador areas accept children, we like the Ambassador section much better for families. The Master section, surrounded by jungle landscape, abuts the convention center and does have a children’s facility, but the accommodations look out to what other resorts would call "garden views" and a shuttle ride is required to access the beach a few miles away.
Pick the Ambassador "ambiance." Since the tiered, Mayan-style buildings form a horseshoe, the rooms furthest from the beach offer full-ocean views while the ones on the sides feature partial ocean views. The rooms in this section, called "suites" by the resort for their size, are actually one grand space--1,270 square feet. Tastefully decorated with dark wood headboards, granite desks and flat screen televisions, the guest rooms feature balconies or patios and marble bathrooms with Jacuzzi tubs plus separate showers. Guest rooms can accommodate up to two adults and two children ages two to 16 years plus one baby under two years. Couches in the rooms are not pull-out sofas and cribs are available at no extra charge.
The butler/concierge makes sure your mini-bar has what you want as well as books dinner reservations and tours and serves as the "go to" person for any questions or concerns.
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