Hilton Sandestin Beach Golf Resort & Spa Reviews
4000 Sandestin Boulevard, Destin , FL

64%
families recommend
151 family reviews



Terrible Experience (Room Given Away, Blood on Pillow, TVs didn't work, Never Received Towels and Pillows Requested)"
jswanton - Apr 8th, 2012
Our family drove 21 hrs to enjoy the Hilton for 2 days and received the worst hotel experience ever. We paid for a junior suite 35 days prior to arrival and found out on the day we arrived, the Hilton had given our rooms away. Their explanation was more +they had overbooked and had to give our room to someone else. Other guest during our arrival had the same terrible experience of the Hilton "giving away rooms" already paid for. It's a shame to see have a five star hotel acting like an airline company, overbooking and under-delivering on services. After a 1 hour debate with the hotel, they provided us a handicap room that was smaller and did not have enough sleeping space.

So for my Day 1 experience, I spent the night sleeping partially on a foot stool and a chair. In summary we spent our 1st night at the Hilton sleeping like we were living in a poverty 3rd country environment. Sleeping on what I could find, no extra pillows (I asked and they never delivered). The blankets provided were a mess.

On our Day 2 experience the hotel moved us to a Junior Suite room (similar to what we had paid for originally). It was nice to finally get beds for our family. The problem with this room was the TV never worked (maintenance said they couldn't fix it until after we left), and we never received towels and pillows (we called twice). Also one of the pillows had blood on it. It was gross.

Overall this was a terrible hotel experience. It's unfortunate a world class hotel can't take care of their guest. It you want to find a hotel that can provide a 1st class luxury experience I would recommend not looking at the Hilton Sandestine Resort. I have had better experiences at the holiday Inn express, where I only payed $77 per night vs paying $270 a night at the Hilton.

Joe Swanton

Date of Stay: 04/02/2012
Children in Party: 2


Tweens (13+)
Money Value
Pool & Water Fun
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Somewhat disappointing
Popi60601 - Mar 19th, 2012
We travelled to this destination during a relatively slow season. That was by design. We travelled with 2 infants. The room that we were upgraded to (I used to have platinum privileges) was absolutely beautiful, perfectly sized, quiet and had a more +great view.

Everything worked out very nicely for us until, for whatever er reason, the hot water was shut off. We had to call maintenance about that - twice. And then we had no heat and had to call again. It almost felt as though management did not realize that they had occupants in this wing of the hotel. That was very upsetting, especially since we were traveling with two young children

Date of Stay: 12/16/2011
Children in Party: 2


Tots (0-2)
Accommodations
Dining
Kids Play Area
Money Value
Pool & Water Fun
Staff


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Winter Getaway to Warm the Bones!!!
amzeedyk - Apr 28th, 2011
I was looking for a warm place to go on the kids spring break, which normally runs about the last week of March/first week of April. I knew that I had to go south, and knowing that we were going to drive, I had to make it as enjoyable as possible. more +With a 10 and 13 year old in a car for an extended period of time, I knew we didnt want to be in a car forever. So with that in mind I was looking at the pan handle of Florida, for us it is about a 13 hr drive, easily done in 1 day. So Destin Florida is where we ended up, in a beach/golf resort, right on the beach.

The Hilton Sandestin Beach and Golf Resort was absolutely awesome! We stayed in a junior suite with a beautiful view of the ocean. The room had a separate area for the kids, bunkbeds, with their own TV. We had a king size bed and a private balcony! The weather was beautiful, sunny and mid to high 70s. We got all warmed up and tanned up too! Our resort had three pools, 2 outside and one inside,it also had a spa which I took advantage of one morning. The beach was absolutely beautiful, emerald color water and white sand. There is also plenty of restaurants to enjoy both sitdown and fast food, there is even a hard rock cafe. Plenty of shopping especially if you like the outlet stores. It was just a nice, relaxing vacation that both the adults and kids enjoyed!!! We are sure to visit again!!!

Date of Stay: 03/27/2011
Children in Party: 1


Tweens (10-12)
Tweens (13+)


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