Pointe Hilton Tapatio Cliffs Resort Reviews

We were tired of the cold in Co, so thought, let's go to AZ b/c we know it will be HOT! We are HILTON VIP DIAMOND members, so wanted to choose a Hilton to get the points etc. We arrived on Friday and were able to do an early check in and went right more +to the pool.

THE GOOD: This hotel had friendly staff that were helpful and warm/welcoming. The lady in the gift shop gave a great recommendation for authentic Mexican food. Thanks! The hotel is set amidst the cliffs hence the name, so you'll be walking uphill everywhere, which we liked. They do offer a complimentary shuttle around the resort, but we never saw anyone use it. I don't think this would be a very handicap friendly hotel. All rooms are suites w/1 bedroom or more and have balconies. This was a plus since we have two kids ages 2 & 6. It was nice to be able to put them to bed, and close the bedroom door so we could stay up. We had a wonderful dinner at their restaurant by the golf course, A Pointe in Thyme. Great value on the kids meals..only $6 for petite steak, salmon etc. Everything we ate was delicious. Love the bread. Friendly waiter and nice restaurant manager.

We asked for a room near The Falls Water Pool area and were very close to it. The hotel has 2 nice size zero entry pools with built in benches inside, fountains, little grottoes and one super fast, tunnel waterslide (you have to ask them to turn it on sometimes). Our kids and us LOVED the pools and waterslide. We hung around the lower pool b/c it was quieter and offered more shade. We rented a cabana and enjoyed having friendly staff brings us drinks/food. During the weekday, this is a wonderful pool area for the FAMILY and you don't want to leave. Very relaxing and enjoyable except for the wkends. So we enjoyed ourselves until Sat. and Sun.

THE BAD: Didn't know this, but the hotel offers $5.00 day pool passes to the local residents in Phoenix. So on the weekend the crowds at the pools were eclectic and quite honestly, we felt like we were on spring break w/rowdy college kids. Or at a cheap Las Vegas party hotel! It was a rough,rude, vulgar and bad language everywhere, bawdy, boisterous crowd. Not very family oriented on the weekend. In fact, a large group of what seemed like college age ppl were playing football in the pool. They were rough, hit my husband in the face w/the football almost hit my 2 year old. The person didn't even apologize for it. Not a classy crowd. Because of this we won't be back. Unfortunately, this really put a damper on what would have been a great stay. Because of this we won't be back and wouldn't recommend it to others unless you're going during the week only. Another BIG disappointment....we thought b/c of that episode we'd leave and go to the private pool right near our hotel room. Well, there were locals at that one too. There are several small, private pools around the hotel rooms that we thought only hotel stayers could go to. We were wrong and unhappily disappointed to meet more of that same rough, crowd at what we had hoped would be a peaceful escape. The hotel mgt. needs to eliminate the offer of day pool passes to locals and make the pools exclusively available to ppl staying at the hotel only. For what we payed we had hoped to enjoy the exclusivity. We tried to let mgt. know of our opinion, but played phone tag. The local couple we met told us they have been coming to the hotel pools for free for over a year. They said the staff just waves them in and doesn't charge them anymore. They also get free drinks which is a draw he said. Geesh! Another nuisance is it was hard to get a good nights sleep b/c every time the neighbors next to us flushed their toliet, or used the sink or shower, we could hear it loud and clear. Horribly loud! It's really a shame that what started out as a good retreat for us, ended in such disappointment. Especially at a Hilton.

Date of Stay: 05/14/2010

Children in Party: 2

Tots (0-2)

Kids (3-6)

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Pointe Hilton Tapatio Cliffs Resort Reviews

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