Princess Royale Oceanfront Family Resort & Condos Reviews
Oceanfront on 91st Street, Ocean City, MD

84%
families recommend
390 family reviews



Worst Travel Experience of My Life
axiegirl - Jun 4th, 2010
I was eager to check into the Princess Royale as I read a few good reviews. I should have read further. Our room was hotter than hades. So we turned on the AC and went down to the beach. We returned an hour later and the room was still hot. We more +waited a few more minutes and determined that although the ac was blowing cool air it was not cooling the room. It gets worse. We called for help and finally a maintenance guy showed up and told us to wait another 1.5 hours. Shocking.

After another hour, I venture downstairs where my husband is patiently waiting for me. I see an acquaintance from Bel Air Md....his room is cool. I approach the front desk guy A. - who throws his head back - says he can move me to another room, but he does not know if it will be any cooler. Says we will have to change rooms turn on the ac and found out. His demeanor was disrespectful and hateful. Then when we got upset he threatened us.

DO NOT stay in this hotel if you expect to receive any modicum of customer service...because you won't get it. I'll be using all my marketing skills to spread the word.

Thing is - we could have had a heat stroke and I'm not exaggerating. And my normally calm, cool (no pun intended) husband really lost his temper - why? because we were mistreated and uncomfortable.

Again - BUYER BEWARE!

Date of Stay: 06/04/2010
Children in Party: 1


Tweens (13+)
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