Turtle Bay Resort Reviews
Turtle Bay Resort Reviews
57-091 Kamehameha Highway, Kahuku, HI
79%
families recommend
499 family reviews
499 family reviews Read more about Turtle Bay Resort
Please be advised about Turtle Bay Resort by Cyndihaig
I am submitting this review for the simple reason that I wish I could have read true reports before choosing this resort.Do not stay at Turtle Bay Resort. It is not worth the dollar you are spending up front. It is not worth the daily $25.00 daily resort fee. It is not worth the money for the meals you Need to survive; drinks,alcoholic or otherwise are wayyyy overpriced. Humiliatingly so.
Much needed repair are in progress on some areas of the hotel..including some rooms, the MAIN Restaurant, the spa, outdoor areas etc.There was no compensation offered us due to this. No free cup of coffee..$4.19 per cup; no discount coupons even though the main restaurant was closed. Nothing? We did receive a complimentary tray of fruit on our arrival evening but the two bottles of water were $3.50 per bottle and charged to our room.
Carpets were old, filthy and musty. The tub was chipped with mould around the drain, the bed was miserably cheap and we were allowed linen change only every three days. The four overly painted wooden slats that covered the lanai were non functioning and the room was in ill repair and outdated. Omg.
The manager refused my request to omit or lower the $25.00 daily resort fee. I reminded him that some better resorts waived the fee or lowered it substantially with a stay of 30 days or more. We were here for 33 days. That's what I excitedly signed up for after reading reviews on numerous sites giving benefit of the doubt to the negative reviews.
The manager did assure me that amenities to enhance our trip would be provided instead. EI: the 1 fruit tray..for two. The end.
Our request for an extension on our room on the 33 rd day was refused. Checkout is 11:00 and our flight didn't leave til 7:00 p.m. We were offered a room key for a 'refresher room' for a 1/2 hour use.
We did enjoy the islands. We did enjoy the sunrises and sunsets. We did enjoy the people ,the ocean and the beauty.
I have read negative reports before and always thought they were exaggerating or just unhappy people to begin with.
I am neither.
Date of Stay: 03/03/2013
Children in Party: 1
Accommodations Dining Kids Play Area Money Value Pool & Water Fun Staff Show the lowest price for this hotel
Agree with Don't Waste your Money by kansas girl
This resort was in no way worth the money, highly over-rated.. the only positive thing was the location and the bell hops and maids, who were great~~~front desk staff was not helpul, and in some cases rude, there was a couple on our floor in some more +Great place for locals too!!! by Niki
Last week we stayed at the TBR over 4 days for the Easter weekend and had a blast! We live on Oahu and this "staycation" at the TBR made economic sense, since we had a neighbor island getaway experience without having to more +
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