by Karon Warren
Sitting right on the beach in Tulum, Ana y Jose Charming Hotel and Spa is a boutique hotel that provides an intimate family vacation along the Riviera Maya. Take a dip in the swimming pool, or head to the beach for some fun in the sun. For your stay, choose one of the many suites or villas available, each with such amenities as a TV, wireless internet service and private terrace or balcony. Some suites include outside Jacuzzis, private plunge pools or private swimming pools with Bali beds. The onsite restaurant serves breakfast, lunch and dinner, and the spa looks forward to pampering mom and dad.
Our Editor Loves
- Beachfront location
- Spacious suites and villas
- Free Wi-Fi
- Onsite Dining
We stayed here for 5 nights on the recommendation of our travel company to relax after a two week tour across Mexico visiting historic sites. It was also what seemed the right place to celebrate my wife’s birthday.
It is in a lovely setting with a beautiful beach, lots of sun loungers and good shade - couldn’t understand how sand would stay cool under a hot sun - no having to run across the beach!
We were booked into a garden room but were given one by the main pool, after first night we asked to move to somewhere quieter and darker - there were no shutters/blinds on windows above the bed which let in external path lights and were quickly moved to a very nice garden room.
We tried dinner in the restaurant our first night and after two weeks travelling across Mexico trying meals in many restaurants we were very disappointed - our worst meal yet - tasteless guacamole, tacos dripping with fat and rock hard tostados and to us overpriced to boot! The waiter also strongly advised not to add a tip to the bill but to give him cash. Fortunately there are a number of other places to eat along the beach which we frequented, I’d recommend La Estrella for fantastic seafood and good wine more reasonably priced.
Also if you want a cocktail and enjoy a stroll along the beach try Dune which has a 2 for 1 happy hour from 4 to 6.
Breakfast was a disappointment, it seems the buffet had been changed to a la carte with a large menu the week before which meant slow service even though there were many staff, most days the coffee was luke warm and were only given a small glass of juice - then having to ask for and wait to sign a bill when breakfast was already included.
Hotel has a strange practice of requiring a 10,000 peso deposit on checking in and was the only hotel during our lengthy stay in Mexico that had no travel adaptors at reception.
We have been lucky enough to have stayed at many beach hotels across the world and unfortunately can’t recommend this area as good value for money.
Also unlike other hotels around the world there was no acknowledgement of the birthday!
We are wrapping up 4 nights at Ana Y Jose and I couldn’t be happier with every aspect of this amazing place. Unfortunately, on night one the city decided to do road work in front of the hotel at 3:30am. (We had a garden view room which is near the road. Note: this was the only time it was loud.) It was horribly loud for a full hour. This was not the hotel’s fault by any means. The next morning the manager, Daniela, found us and showered us with apologies. I hadn’t even complained to management! She was amazing... She offered massages for all 3 of us (our 6 year old daughter too!) plus a cabana on the beach with a bottle of champagne and the most amazing dessert tray delivered to our room. Talk about going above and beyond! We were shocked and kind of felt like we didn’t deserve such incredible treatment! We booked through American Express so free breakfast everyday was included. The food was absolutely delicious and the servers were fantastic. (Order the Doña Ana Eggs... You’re welcome 😉) Each one of them took the time to ask our daughter’s name and age and even shared with us a little about their families too. They truly went out of their way to make us feel at home. We did not have other meals here but did order the guacamole a couple of times and it is some of the best I’ve ever had. Our room was clean and very comfortable for us. While the garden view rooms are near the road it was very quiet inside the room aside from the disastrous one hour the first night. And the best part is the little private pool that is accessible for only the 4 garden rooms... and we never saw anyone else anyway! It was like our own private oasis. It was awesome for our daughter to be able to run out the door and jump in the pool while we lounged on the patio just a few feet away. Sadly, the sea grass is everywhere on the beaches of Quintana Roo, but the hotel worked their tails off to keep the beach as clean as possible. Unfortunately, it seems to be a losing battle but they certainly try! Overall, this was an incredible experience in a town that otherwise seems to be full of somewhat pretentious overpriced hotels and restaurants. (Not what I was expecting.) Other than one amazing dinner at Hartwood (do NOT miss dinner at Hartwood!) this was the only place we had top notch service. My brother and his wife stayed at La Zebra on this same trip and it was lovely but we all agreed Ana Y Jose is just the best.