Ana y Jose Charming Hotel & Spa

Carretera Tulum Boca Paila Km 7, Tulum, 77780

Best Prices for Your Stay

  • 1 Rooms,
  • 1 Adults
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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

Sitting right on the beach in Tulum, Ana y Jose Charming Hotel and Spa is a boutique hotel that provides an intimate family vacation along the Riviera Maya. Take a dip in the swimming pool, or head to the beach for some fun in the sun. For your stay, choose one of the many suites or villas available, each with such amenities as a TV, wireless internet service and private terrace or balcony. Some suites include outside Jacuzzis, private plunge pools or private swimming pools with Bali beds. The onsite restaurant serves breakfast, lunch and dinner, and the spa looks forward to pampering mom and dad.

Our Editor Loves

  • Beachfront location
  • Spacious suites and villas
  • Wi-Fi

Family Interests

  • Beach
  • Museum/Cultural

Family Amenities

  • Free Wi-Fi
  • Onsite Dining
  • Pool

Reviews

Pricey, but worth it-HEAVEN on Earth

by Diana O

Ana Y Jose was the most expensive resort we have experienced to date, and all things considered, the extra cost is worth the price, it truly is Charming as the resort name states. The beach front room (Encantada, "Feelings" couples only room category closest top floor to the restaurant) was a bit of heaven on earth. Cannot remember ever being so relaxed. The space was designed for utmost air-flow and we never needed to engage the air-conditioner in med-May. We loved the private outdoor bathtub-mini pool on the deck, it was considerably larger and blue, not the shallow, peach tiled images as posted on the website. What a delightful treat, we enjoyed the luxurious large soaking area several times in the evening-so soothing! The hefty price for this room was justified by the extra room amenities. The bathroom was huge, plenty of space for everything. Normally on vacations, I rarely utilize the sitting area;however this one was so comfortable and up-scale that we did relax there frequently. The deck is perfect, tow lounge chairs and a hammock. Most of all, the beautiful bed with cloth canopy, suspended by cables from the ceiling-Nice touch!

The hotel reservation department who were so on top of their game in terms of communication, asked if we were celebrating a milestone, which we were, and upon arrival, we were most graciously treated to a generous plate of fresh fruit, chocolate covered strawberries and a chilled bottle of champagne-WOW How impressive!

The kind, impeccable service of all the hard working staff here @ Ana Y Jose is second to none. I honestly cannon extend enough gratitude to Daniella & Gerardo, whose extra efforts made our stay here a dream. I sincerely hope that management recognizes these highly professional & motivated individuals as the can-do efficient/service forward staff that makes the resort the successful entity that it is. Thank You Daneilla & Gerardo, may your careers flourish exponentially.

Also, thank You to Eymond, our head waiter for daily breakfast. All of the staff was wonderful as well. We tried most of the vast breakfast menu options, and all were impressive. Loved the fresh squeezed juices the most.

We only had one dinner on site, the first night on arrival so cannot comment much on the menu other that to rave about the roasted tomato soup with basil & rich gamey goat cheese. Our fav. dinner was @ Ziggy's, nice menu, featuring feet-in-the-sand dining-what Tulum is all about. The rooftop place just a couple door down is nice too, and RosaNegra was interesting-an inspiring menu but way too much on-going waiter hovering. Yes, that is a high-end norm, but seriously when you feel on the spot light during your entire dinner, it's a bit un-nerving. That said, it is definitely worth checking out for the unusual chef creations.

One delightful perk of Ana Y Jose is the outdoor shower, near the pool area, nestled in some flora for privacy. It is refreshing and great for cooling off when the ocean is not hospitable.....

The only negative, (and of course an environmental issue across the coast) is the massive influx of sargassum in epic proportions, The waves were often amber and one morning the water along part of the shore line looked like black coffee/tea grounds. The insurmountable bounty of the sea weed renders going in the ocean nearly impossible. My chief reason to come to Mexico is to experience the ocean waves and Tulum is our favorite Mecca. Given the onslaught of the ocean epidemic, (said to be caused by man/large corporate entities) we have decided that it is time to explore other coasts that are clear/clean. Also, the erosion is extremely sad, the beach front is being eradicated daily;it is a worrisome issue for the beautiful properties that have put so much into their resorts. We noticed much new construction all around from Cancun to Tulum. One wonders, shouldn't the governments of Mexico & Brazil get together and negotiate a way to eradicate this over-abundance of sargassum as top priority before investing in more commercial enterprise?

To conclude, we LOVED everything about Ana Y Jose Charming; it is worth the extra cost for this kind of perfection. Our sincere appreciation to all of the wonderful team, what a well operated resort-KUDOS to all.

Terrible service

by Nico B

Me and my boyfriend stayed at the hotel for a total of 3 nights. first two nights we stayed at suite Arena and then move for the last night to an ocean view room, when i left i resalized i left a brand new bikini at the first suite. I called the concierge and he told me they found it, when i send someone to pick it up they said they didnt have it, that the person that told me they found it lied and suggested cleanning lady stole it... Terrible service for a luxury hotel... super dissapointed of the staff.

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