by Courtney Elko
This all inclusive beach resort is located on Mexico’s Pacific coast. Located about 20 minutes from the International Zihuatanejo Airport, the all inclusive rate includes unlimited food and drink. There are more than six restaurants to choose from to enjoy breakfast, lunch, dinner and snacks. Families will love the beach and the three pools, one of which is specifically for children. Tennis courts, Ping-Pong and the outdoor theater for live evening entertainment are also great fun for families. The 400 guestrooms and suites feature king or queen beds, air conditioning and cable TV. Many of the rooms feature an ocean view and balcony and some feature a sleeper sofa. There is an additional cost for Wi-Fi access.
Our Editor Loves
- All inclusive
- Children's pool
- All Inclusive Rates
- Kids' Pool
- Onsite Dining
We love Ixtapa. We have vacated there several times. Best beaches.
From - March 28-April 4, 2019.
I have broken down my review in sections so that you can read as applicable.
Oh boy was it busy, the tail end of their school break, locals came in on the Friday and left Sunday. It was unfortunately the worst 3 days of our vacation. We stood in line for 20 minutes or longer for the restaurants with locals budding in to get seated. And at the bars locals would run up to someone in line and order dozens of drinks to take back to the pool. Very disrespectful. Many times there was only 1 bartender working. The hotel should have staffed the bars accordingly so that you were not left standing for long periods of time.
Guests are guests no matter what country they arrived from. Let’s ALL be treated the same.
Azul Ixtapa is a great hotel. Very clean. We were in room 1905 our maid Asgncidn was the best and made sure we were happy every time, with turn down nightly service and a candy kiss on our pillow.
Rooms – every room has an ocean view. Clean and spacious.
Elevator – Only 1 was working. Very unpleasant NO AIR CONDITIONING in the elevator and we were packed in cause we only had the one. At times I was scared due to the amount of people that would load in. At one point took over the
indicator panel and when the elevator opened on a floor I spoke “sorry full”/”lo siento lleno” and pushed the button closed.
Restaurants – 3 Al-a-Cartes – plus you can eat your breakfast at the Oyster Bar every morning, avoiding the line ups at the buffet restaurants. And who does not want to avoid this and be able to enjoy your morning at the water’s edge. Just ask when you book your al-a-cartes. The staff were very accommodating.
Mexican Restaurant – the WORST place to get seated – up to 25 minutes. The food was cold and un-edible. Locals all eat here.
Colours Restaurant – seated in minutes, as the locals did not like this restaurant. Food was good, variety, and a great location overlooking the pool and ocean.
Italian Restaurant – good food. There is a make as you wait past bar.
Mediterranean – did not eat there as vacationers were telling us to avoid it.
Snack bar at the pool – cold, bland, and if you like to share from the food station with kids and their fingers, then enjoy.
Parents and staff did nothing to keep the kids from eating directly out of the french fry, and hot dog containers.
One child actually took a bite of a hot dog and put it back in the food station for someone else to enjoy. Yukkkkk.
Oyster Bar – THE BEST place to eat. Breakfast every morning avoiding the buffet line ups. Order off the menu and eat from the small but plentifully buffet. Most guests do not know you can eat your breakfast there every morning as it is not consider part of your al-a-cartes. The staff – Humberto you’re a very thoughtful person and were very attentive to ALL the guest needs. We can’t wait to see you next year. Hugs to my new friend.
All of the restaurants should have a better selection of food for kids. Hot Dogs and fries are not every kids favorite. Many of the people we met with kids commented on this. Some ideas – Mac & Cheese, Grilled Cheese, Chicken nuggets, Spaghetti. Cold cereal and milk should be out at every meal not just breakfast. A marked kids section would be great. Including kid approved deserts – jello, ice cream, cookies.
Pools – 4 sections, swim-up bar, and a kids water park area (that was not used by kids) Very clean, plenty of chairs, life guards and security. Easy access to the ocean with life guards.
There is NO ADULT area. It would make sense that the section of the pool where the swim up bar is should be designated for ADULTS only. Kids of all ages sat at the swim up bar and were severed a drink (juice, soda) with adults and there bad language and alcoholic beverages. What’s wrong with this picture. Azul management should make this section with signage ADULTS ONLY. This would also allow the adults to sit on the pool deck, away from children and their splashing. So, from the bar to the walk over bridge would make sense.
Music – pool area – VERY VERY loud. You could not enjoy conversation. Maybe have sections speaker’d off so that not all areas are the same level.
Bars – swim up bar and 2 walk up bars in pool area. Lobby bar always busy and under staffed.
Azul bar staff always ready to get you drinks around the pool and in the lobby section. But it took a long time to get your order as the bar in under staffed.
Security/Life Guards – Security does a great job in making sure that all guests were safe. This type of security is appreciated. Maybe a security person could monitor the NEW adult pool section if this is implemented.
The life guards were on it if anyone was in an unsafe area of the ocean or playing inappropriately in the pool.
One thing I noticed is that male adults were asked to remove any t-shirts that they may have worn into the pool and were some children (age 8+) the sun was very hot and for the children the t-shirts were UVA shirts. Not sure why……
Front desk/concierge – very friendly, helpful staff
Room Service – accurate, prompt. Food was hot and tasty.
Currency – the Canadian dollar is the currency of choice. Exchange rate – 13.50. No longer is the US dollar is excepted everywhere. Donald Trump is to thank for that.
Sunwing hosted a BIG BBQ party with entertainment – this was so fun… thank you Sunwing.
There was a dinner show that both Azul Ixtapa & Azul Grand guests were invited to. Great food with a traditional Mexician show. – Loved it. Thank you Azul
At the Azul dinner show this is where we meet friends from the flight down. They were staying at the Azual Grand – next door. We went over there the one day and WOW this place is amazing. Hardly any children and there were several adult areas to enjoy the pool. This place is hands down the place I will be next year.
We just returned & wanted to pass our option on to those considering this resort.
If you’re going to stay here you need to be ok with:
- Ok with having to wait 10 minutes with one elevator (other elevator was broken and there was zero attempt to fix it)
- Ok with eating the same food every day
- IF YOU HAVE A SWEET TOOTH, Come with your own treats - the dessert selection here is pathetic!!!
- Ok with locals bombarding the resort with day passes, leaving you and maybe 20 other people who speak English, everyone else is local, leaving the pool and beach chairs areas packed. (The weekend specifically, everything was in Spanish, no “American style” music, food or activities. The resort became COMPLETELY focused on the locals and not the international guests)
- Ok with walking long distances and up hills, as this resort is built on a hill
- No map or proper signage for the resort, we didn’t even know there was a show stage until 4 nights in as it was never advertised or posted anywhere
Great resort for families, park and baby club was great with our kids, tho the baby club being closed from 1-2 is super inconvenient because that’s right at nap time, when you’d want them in there sleeping in the crib room. Had chase Marshall and Skye on day for the kids to take pictures with which was nice. The water park with the water slides was an incredible area, kids loved that!
The food was our biggest issue and downside. It was ALL THE SAME EVERY DAMN DAY. Like extremely obvious that salads were being reused every day and just bland, not impressive food. (Reminded me of food in Cuba). There are 3 buffet restaurants but what’s the point of that when they all just serve the same food, no variety at all. Snack bar for lunch (burgers, fries, pizza etc) was good but really sick of that for 7 days straight.
The cook staff was a real issue too, like the lunch snack bar would open and be out of fries in 2 minutes, and no one would make more.... like those of us with kids that have been up since 7am and haven’t ate since are starving by 12pm so have some food ready! You know you’ll be busy! Just so unorganized. And the breakfast, every morning the egg cook guy was no where to be found at 7:30am, no waffles being made, just so unorganized, I get it it’s early but some of us are up early and deserve good service too.
we upgraded our room to a one bedroom suite and really glad we did, the room was really nice and kept clean and organized. Our room had a huge jet tub, shower and a sauna. Kids could be in the other room so that was super nice. Issues with the room included never getting our mini bar filled, ever! No beer, water, pop, nothing. And the shower didn’t get hot water, like not even close to hot water. The tub did, but not the shower. The location of our room wasn’t ideal tho, quite a walk to the pool/beach but it was very quiet.
All in all, our kids had a freaking blast, it’s definitely a great resort if you haven’t done an all inclusive much and you’re not looking for anything “special”. The kids areas and programs were great but for us adults we definitely wouldn’t return. The food was a breaking point for us, we couldn’t wait to get home to actually eat good food again.
If you’re coming to this resort pack snacks from home and bring your own cup, they don’t do straws here.