Located in a convenient spot in Fort Smith, the Best Western Aspen Hotel is an excellent choice for travelers seeking out comfortable accommodations with no frills. Many of the rooms at this hotel have the ability to sleep up to four guests at a time. The hotel also offers a few family-friendly amenities such as free cribs, access to the outdoor swimming pool, complimentary breakfast and free access to the hotel’s Wi-Fi. Parrot Island Waterpark, the Fort Smith Museum of History, the Fort Smith National Historic Site, the Trolley Museum and many other attractions are located nearby.
Our Editor Loves
- Large rooms suitable for families
- Outdoor swimming pool
- Convenient Fort Smith location
- Horse Back Riding
- Theme Park
- Water Parks
- Water Sports
- Connecting Rooms
- Free Breakfast
- Free Wi-Fi
...lack of training or maybe it was failing to properly empower employees. In any case it was my worst experience with a hotel in over 20 years.
My wife & I checked into the BW Aspen on Friday afternoon as per our reservations. At time of check-in I presented at BW gift card for $20. Neither of the clerks on duty could properly give me credit for this. More than once I asked for room key so that we could go eat dinner. However, they kept us waiting for nearly a half hour just trying to entire correct info into computer. Eventually they let us have a key.
What I didn't realize until much later was fact that instead of giving us a single $20 discount (that we should have received) they ADDED $20 to each days bill.
On Saturday morning we went for 'free' breakfast. There was no juice, no eggs, no biscuits, no half & half, and no whole milk. The 2% milk dribbled from container. There were three 'hockey pucks' that they called sausage. So much more bad to say about lack of food, but no space left.
At check-out again clerk was unable to make proper adjustments to bill. Again I was forced to wait nearly a half hour for 'management' involvement. At one point I heard the clerk call 'management at a sister hotel' to "come over here immediately." That person never came. My bill at that time was $60 more than it should have been. Finally, I was assured that I would receive an email with the correct amount.
by Gale M
They did not replenish the breakfast foods and when we asked the lady made excuses. Several people were complaining and she brought out a couple more biscuits, but didn’t replenish the eggs or toast or orange juice. This happened on both days. The noise of the occupants next to us was terrible.