Absolutely horrible Customer service. This is a shady hotel that is desperate to make money...A week prior to our stay we needed to cancel our reservation made 3 weeks earlier due to our rowing event being cancelled. Hannah promised to refund our cancellation but told us we could no longer stay at the property. Still waiting on the refund...????????Don’t book here, go elsewhere...

Arrived late on a Saturday night, lots of people hanging around in parking lot from adjacent banquet hall, poorly lit and dim parking lot , dark colored hotel... I started to get an eerie feeling. Once inside though I was pleasantly surprised. Hotel staff friendly and reassuring, then once I got to my room it was a freshly updated, clean, comfortable and put my mind at ease. What a great hotel. Breakfast was also decent. Little disappointed the river wasn't as noticeable with all the trees but dining room had a great view. Usually stay at Hilton's but nearby Hilton was sold out, gave this a shot and was very pleased. The Ascend Collection by Choice Hotels definitely get a thumbs up!