by Cynthia J. Drake
Comfort Suites is located near Toyota Stadium, attracting several soccer families during tournament season. There are also several restaurants within a short walk of the hotel. The indoor pool and hot tub area are a big draw, as is the free Wi-Fi and complimentary breakfast.
Families with younger children may find the hotel a bit noisy for sleeping, especially on a busy game night; but it’s a great fit for older kids.
Our Editor Loves
- Indoor pool and hot tub
- Complimentary breakfast
- Spacious rooms
- Free Breakfast
Our sole purpose for this stay was to go to see the Seattle Sounders play FC Dallas at Toyota Stadium; just a quick overnight. We arrived at 2:50pm on a Saturday. I had booked my reservation ONLINE using Trip Advisor. I had my email confirmation up and ready when I approached the front desk. The woman working told me that they had no one under that name reserved and then proceeded to tell me every guest name that was in close proximity to mine. Huge privacy faux pas; thank goodness I wasn’t stalking someone or a serial killer or something!
Anyways, I hand her my phone that shows my confirmed reservation, under my name (which was spelled correctly), and my confirmation number. She finds the reservation under a name that is completely different than mine only sharing the same first letters of both my first and last name. Odd indeed. I still don’t understand how that could have happened. The rest of our check-in was quite uncomfortable as she was then accusatory that I wasn’t who I said I was; “I’m going to need to see your ID.” As if she was staffed on Frisco PD. Identity didn’t matter when she was sharing with me every guest name on her ledger! Then she tells me that no rooms are ready because they granted too many late checkouts... okay...so we get downgraded with no reimbursement since I booked third party. Total crap, but whatever. I do feel I need to note that neither my husband or myself became angry or agitated at this woman during any of this nonsense, we just wanted to get up to our room. She appeared to be management herself so making a fuss would have gotten us nowhere.
We leave early the next morning and upon exiting the room realize we have left something behind including the room keys. So down to the front desk we go. The same woman is there and I let my husband go while I waited by the exit with our bags. She never looks up and he just stands there waiting. My husband believes he should be greeted in faith of good customer service and shouldn’t have to announce himself, I tend to think that people are people and can be busy doing other things that can distract them from something right in front of them, so sometimes you have to give them a break. However when I approached the desk I could plainly see that she wasn’t too busy to see my husband she was actually just playing on her cell phone. Very unprofessional. He had to go back-n-fourth from the front desk to the hotel room FOUR times because the key she gave him wouldn’t work. After trip #3 he called down to see if maintenance could just meet him and let him in; he was told no one was available to do that.
All in all the hotel room was fine. Very plain and in need of upgrades but the bed appeared clean. Location for our purposes was excellent; we were in walking distance of the stadium. If noise bothers you, ask for a “quiet” room. We could hear every word that was said in the rooms next door and in the hallway.
by Nancy G
We always stay at Comfort Suites when traveling and this one was not up to par at all. Bottom floor smelled musty I suppose bc of pool &/or possible mold? Overall hotel seemed to be going downhill, very disappointing