by Courtney Elko
Located near Jacksonville International Airport, this chain hotel is also situated near the Museum of Science and History and the Jacksonville Veterans Memorial Arena. After a day of traveling or exploring the town, families can head back to the hotel for some quality time by the outdoor pool. The kids can swim and play while the adults can unwind and relax on the surrounding pool deck chairs. The comfortable guestrooms feature a king or two queen beds, a mini-fridge, microwave, coffee maker and plenty of USB outlets to charge all of your family’s devices. Once the devices are charged, families will love the use of the complimentary Wi-Fi, which makes it convenient for the whole family to stay connected. A sleeper sofa can be found in some guestrooms and some rooms can accommodate up to six people. The free hot breakfast buffet with items like eggs, waffles, hot and cold cereal, juices, muffins and more, is also a great way for families to kick start each morning. Free coffee can always be found in the lobby too.
Our Editor Loves
- Outdoor pool
- Museum of Science and History nearby
- Jacksonville International Airport nearby
- Family Room 5+
- Free Breakfast
- Free Wi-Fi
As I approached the counter to check in there was a lady in front of me completing her check in. AFTER the clerk ran her credit card and she had initialed and signed a form, the clerk informed her that the property had switched to a keyless entry via the Openkey mobile app that you installed on your cellphone.
The customer told her that nobody in her party could install the app and asked for traditional card keys.
The clerk told her that the card keys were unreliable and may not work.
At this point I joined the conversation and informed the clerk that I wouldn't have stayed there had I known I would be required to install and use an app.
The clerk offered us card keys but recommended against using them. I reluctantly installed the app which required me to login to Google to complete the download. The app also asked for complete access to my phone data, which I had to approve if I wanted it to work. You must also enable bluetooth on your phone to use the app.
Opening our door took several attempts over a 2 minute period but finally it opened.
Later, when we returned to the hotel after our show, entry to the West door wouldn't work. An employee saw us after nearly five minutes and let us in.
My only other complaint is the lack of towel racks in the bathroom (and this is becoming their standard).
Otherwise, the property is great (luggage carts were nowhere to be found coming and going) and the breakfast was great.
I had a handicap room reserved 5 weeks ahead of time which is what I needed. Was told the room was down two days before I arrived. I tried to call Roxie the manager two times before I left but got no return call. And the manager Roxie moved me to another room which was useless to me considering I needed the handicap room.I suggested to move back to the handicap room in a day or so and she said No.Plus there was no internet the whole time I was there.I told her that I needed to stay right in that area since my sister was only 20 miles away and I did not want to go too far and she did not offer to tell me about the two hotels that were right there close by that she could of maybe put me into a handicap room.The room had a bad odor. I had to buy air freshener to be able to be in there. Very lousy stay. Had the same meat for breakfast everyday.It was just a very horrible experience. I wish I knew about the two hotels right close by there cause that's where i would of been..