by Hilarey Wojtowicz
As one of the few oceanfront resorts on the island of Kaua’i, the Courtyard by Marriott Kaua’i Coconut Beach offers families breathtaking views of the clear blue ocean on a daily basis. Parents and kids can jump in the water and enjoy a variety of family activities, including surfing, tennis and hiking. The private pool or private beach make cooling off after a day in the sun easy. And for onsite dining, families can head to the Voyager Lanai Dining and Makai Lounge, open for breakfast, lunch, dinner and drinks.
See our page on Courtyards by Marriott for more information on this chain.
Our Editor Loves
- Water and beach activities
- Spacious rooms with private balconies
- Onsite dining options
- Horse Back Riding
- Free Wi-Fi
- Game Room
- Onsite Dining
by David B
Construction appears to be 99% done. The pool is full of water, the new bar has chairs around it, and the construction barriers are coming down. I stayed 9/13/19 - 9/20/19 and it was closed this whole time but I was told it will open in phases next week. Darn! Just missed it. It looks amazing with 2 levels of a large pool, fire pits with plenty of seating, a new large bar and direct beach access.
The staff is as friendly as always. Julie was bartender at the "temporary" bar and was super nice.
4 Stars because I was told the pool would be open but it was late (Island time). And roaches (but it is the tropics)
Upon arrival to the hotel, we were told that the pool was undergoing some renovations (which we were not aware of when we booked the room) and we originally were looking forward to using. When we got to our room, my girlfriend and I were a bit disappointed given there seemed to be construction everywhere and also obstructed our view to the beach. Again, not a huge deal but not exactly what we were looking for. After spending an hour or so in the room, we left and went to lunch nearby. After a lot of talking and weighing the pros and cons, we decided that since we had another option to stay elsewhere, $250 dollars for the room wasn’t exactly what we wanted to do.
We approached the front desk with our concerns, not demanding anything and the staff there was wonderful. After a quick call with the supervisor, the woman at the front desk let us know that our room would be refunded and we could go get our luggage from the room. It is what happened next that had us baffled.
After getting off the elevator to head to the room, the supervisor (who was a younger, tall and skinny gentleman) chases us down to confront us on a number of different things. He pointed out that “it seemed like we got what we wanted from the room” because we had checked in earlier. He proceeded to accuse us of scamming our way to a free hour in their room and let us know how much of a hassle it would be to clean the room. Again, we had literally been in there for an hour (I took a quick shower and we took a power nap before heading to Lunch). My girlfriend and I were absolutely stunned. We calmly explained the situation and how we had other options of places to stay (which he asked us about multiple times). The supervisor looked at the floor shaking his head and said “I guess I will refund your room”.
We walked away in shock that we would be chased down and confronted in this manner. Honestly, it had never crossed our mind to scam anyone or inconvenience any of the staff. I recognize that this might be an issue in some hotels but the demeanor and attitude of the supervisor was incredibly off putting and actually left my girlfriend in tears. We returned the keys to the front desk and I let them know what had happened (again everyone at the front desk was great). My explaining the situation caused my girlfriend to start crying again and we left at that point.
I have never experience such a lack of hospitality by one individual who is supposed to make folks feel welcome.