Rooms are nice, staff not so much. When we pulled up the bellmen made us unload and push six heavy bags ourself with a toddler. Not to mention every time we walked past them they were always on their phone and never greeted us. One of them was actually on a FaceTime call at the bell desk. Not a good look. Power went out and no generators access the rooms. It caused a very stressful morning with needing to get ready for an event I flew in from San Diego for. I know it wasn’t there fault, but no sympathy at all until I spoke to Tujik at the front desk that night and he offered us access to the M lounge. Thank you to him, he made up for the inconvenience and the stress from the power outage. Little things like that can turn a stay around. I got two bloody Mary’s during my stay one was $11 and one was $15, and it was the same, so the staff charges different amounts watch out. We had a 1pm checkout and our keys deactivated and no one told us they would. A housekeeper had to let us in, but she didn’t even call the desk to confirm last name she just opened the door. Don’t get me wrong it’s a nice place if your there for a quick business trip. But a place like this should accommodate both business and leisure guests and you can by the service that is provided. We didn’t pick the hotel someone else did. I work in hospitality and the service that is provided and how you handle certain situations is everything. M lounge staff were the most friendly. Hope this feedback helps.
