by Candyce H. Stapen
Dating back to the 1920s, Deer Lodge exudes an upscale, country-rustic feel with its log front, flower boxes and rooftop hot tub. The 73 guest rooms, all with private baths, feature down duvets and telephones, but no televisions. The family guest rooms have a double bed, a single bed and a pullout sofa. The resort is a five-minute walk to Lake Louise.
Our Editor Loves
- Upscale country-rustic lodge
- Spacious family guest rooms
- Five-minute walk to Lake Louise
- Onsite Dining
We stayed in this hotel in early September and it has taken me two months to summon up the words of how utterly disappointing this place was.
Our 'superior' room was dark & gloomy with filthy windows and blinds, broken bathroom fittings, draughty windows and a howling ventilation fan located on the flat roof adjacent to our window. (In order to sleep I had to insist on another room which was quieter yet reminiscent of a cell from Alcatraz).
The following morning Breakfast was equally disappointing , disinterested staff, cold food and filthy chairs in the restaurant with many other guests commenting too, on how poor their stay had been.
Upon checkout we were offered a small discount (after much negotiation) which still meant this was an extremely expensive night's stay in what is probably the worst hotel we have stayed in for over 30 years.
Lake Louise is a special place to visit, but based on our experience please do not let a stay in Deer Lodge spoil YOUR visit there as it did for us...
The second best situated hotel in lake Louise after the chateau, the deer lodge is only a 10 minute walk from the lake shore - no need for a shuttle bus like all the others in the village.
However it does feel like they have used this as a cash cow - the rooms are very bare and outdated (yes I know it has charm but this is different). No tea/coffee, TV or even a power outlet for charging anything! And the bed was not a full double bed, although was very comfortable. Our room was very small and having 2 cases made things difficult to walk around the bed. We were next to the stair case (no lift/elevator!) Which creaked a lot when people walked by. We were also next to the rooftop hot-tub which meant we could hear the pumps going all night and couldn't open the window. There was also peeling wallpaper in the room.
Breakfast was very good some interesting game options on the menu, or there's a buffet option. There's a nice lounge with fire to sit in afterwards with tea/coffee too.
Overall I think this would be given 3* if it weren't for the location, I like a nice old style hotel but this needs some attention, at least in rooms like what we had.