Families in need of large rooms featuring plenty of sleeping space and fully equipped kitchens will love the Element Huntsville. This hotel offers spacious studios and suites that are perfect for family use. Executive suites and one-bedroom suites can accommodate up to four guests, while studio guestrooms provide enough sleeping space for up to six family members. Families will love having access to amenities like cribs, free breakfast, complimentary Wi-Fi and two swimming pools. Guests can dine onsite at the Sage Grille. Bridge Street Town Centre, Sci-Quest North Alabama Science Center and the U.S. Space and Rocket Center are all within three miles of the hotel’s location.
Our Editor Loves
- Indoor and outdoor pools
- Suites with kitchens
- Free use of hotel's bicycles
- Connecting Rooms
- Family Room 5+
- Free Breakfast
- Free Wi-Fi
- Onsite Dining
A large group of swimmers and their families stayed at the Element this past weekend. We were in town for the USA Southeastern Swim Championship Meet, and I would estimate there were somewhere between 50 and 100 families from all different teams staying at the hotel to attend this event. A large part of why we booked this hotel was because they advertised a full breakfast included in the room rate, and obviously athletes need to eat before they compete. Upon checking in on Thursday, we were told breakfast was not served until 7 on the weekends. As there was such a large group of guests who needed to be at the pool by 7:30 or earlier, we asked if it would be possible to have some basic continental breakfast items set out about 30 minutes earlier than usual time. We were not the only team to request this, and in the past this request has been happily accommodated for much smaller groups at other hotels in the area. Different families were told different things about whether or not the hotel would meet this request, but I personally was told on Thursday that a manager would contact me to let me know. I never heard from a manager, but on Saturday morning when we came downstairs at around 6:45, there were around 15-20 families waiting to eat. All of the continental breakfast items were set out, but the staff was loudly complaining about our presence, and they refused to set out any forks or spoons, or turn on the lights so people could eat until after 7am.
I asked to speak to a manager again later that afternoon to get some clarity on what the hotel had decided, and to let him know about the generally unfriendly treatment of the staff serving breakfast to a large number of their guests. He took down my name and number, and had someone from food services call me later that night to tell me they could not move the breakfast time up the following day because it was too short notice. This seemed like an odd excuse as we had requested this on Thursday, and another family had asked for it a month in advance.
On Sunday morning the service was even worse than it had been Saturday. Once again the staff refused to set out any utensils, this time until around 7:15, and the coffee dispenser was empty the entire time we were there. By the time we left at 7:25, they still had not even begun to serve the cooked portion of the breakfast. It’s one thing to refuse to move up the breakfast time to accommodate your guests, but at minimum shouldn’t you at least have everything ready to go at the time you stated it would be ready? The staff seemed to be making a pretty clear statement about their feelings about our presence in the hotel.
30 minutes and a few forks and spoons seemed to be a strange hill for a staff to die on, especially when you were in the business of customer service. We will be taking our business elsewhere in the future and will encourage the other teams in our organization to do the same.
We book a one bedroom suite for 4 people, adults and 2 children for 7 days. Upon arrival there was no sowher gel on the dispenser unit an almost not shampoo either.
The sofa bed for the child was not ready and several plugs of the room were nor operating.
During the stay there was to much noise from other rooms and floors because of the flooring selected (ceramics all over the room). The cleaning service is absolutely dissapointing. There was dust accumulated since we arrive that was not cleaned during the whle stay. I had to ask for a mope to the cleaning by myself (which was delivered promptly)
Choose an alternative, for sure will have a better stay