by Phil Corless
Extended Stay America is a popular option with families who want the conveniences of home at a budget price. Their oversized rooms include two double beds and a fully equipped kitchen, with full-size refrigerator, toaster, microwave, coffee maker, and stovetop. The free grab and go breakfast is a simple one, offering muffins, cereal, and coffee, but you’ll have a full-sized refrigerator in your room that you can stock with supplies after a trip to the nearby grocery store. Other amenities include free wi-fi and laundry service.
The hotel is located on the south loop of Highway 289, within walking distance of several casual and fast food restaurants. You’ll be less than a mile from the huge South Plains Mall, and just a few miles more from the campus of Texas Tech University. Kids will love visiting the National Ranching Heritage Center, which as an astounding collection of authentic old west buildings to explore. They’ll also enjoy the hands-on exhibits of the Science Spectrum Museum. For pure fun, Joyland Amusement Park is ten minutes from your hotel. With its convenient location, budget rates, and comfortable rooms, the Extended Stay America is a good choice for any family vacation to Lubbock.
Our Editor Loves
- Full kitchen
- Free grab and go breakfast
- Budget rates
- Horse Back Riding
- Theme Park
- Water Parks
- Water Sports
- Free Breakfast
- Free Wi-Fi
Positive aspects: The hotel is conveniently located as it is within easy access to the ring road that circles the city of Lubbock. If you have a car, this hotel is within easy access to the medical center/hospital, Texas Tech University, and is within a mile or two of many restaurants and stores. Each employee with whom we interacted was polite and professional.
Areas for improvement: Upon entering the room there was a moldy/musty drain smell. Because it was after midnight when we arrived and all other hotels in Lubbock were booked due to a busy university weekend (football game & parents weekend) we decided to take shelter for the night. The next day we brought the issue to staff's attention and they apologized. I can't remember what they suggested for the solution the next day because my husband dealt with it. Later that day after handling business at the medical center & university, we returned to the room and the smell persisted. Granted, it was an unpleasant smell, but considering there weren't any other places to stay, we were able to "tough it out" and tolerate it for another night, although it was not ideal. Fortunately we didn't spend much time in the hotel room since we had business to handle at the medical center and university.
To help overcome the offensive smell in the room, we went to Walmart and purchased airfreshners and Febreeze, but the odor was strong and the products were not effective in getting rid of the odor.
The next day we brought the concern to front-desk staff and the two women working were very apologetic. We asked them to open the door to our room so they could witness/smell the moldy/musty odor and show that we were not making this up. After they opened the door and smelled the odor, they agreed that a refund was appropriate and refunded us since we decided to leave the hotel and travel to Roswell, NM (since every hotel in Lubbock was at full capacity).
We are appreciative the hotel staff took our concern seriously and refunded us since we decided to leave early and not fulfill our reservation. I am not stating this is a terrible hotel, but I am suggesting that it is in need of improvements. If we didn't experience the problem with the odor in the room, I would have rated this hotel as average.
Another reason for rating the hotel as "poor" instead of "average" is because this is an extended-stay hotel where each hotel room has a small kitchen, yet there weren't any utensils or cookware. Additionally, the bathroom did not have a hairdryer. We had to ask the front desk to use a hairdryer. The hotel room was not well equipped which is another factor I'm rating this hotel as "poor."
Breakfast options were extremely limited (coffee, granola bars, and oatmeal & hot water, and tea. We went to "Jimmy's Egg," a nearby restaurant which was very good.
In all fairness, I'd like to clarify that if in a pinch and there aren't other options available, this hotel is shelter for the night and a place to shower, but then get on your way. In the future this hotel will not be my first choice whilst visiting Lubbock. Yet, if this hotel makes necessary improvements and corrects issues, I'd consider staying again if all other hotels are booked to capacity. Otherwise, I'd consider other options. The price was considerably more this particular weekend in comparison to other weekends. Considering the 'average -to-poor' rating, limited breakfast, and areas that are in need of improvement, we felt the hotel was expensive for what it offered (albeit cheaper than other accommodations in Lubbock).
In closing, we are grateful the employees were polite, professional, respectful, and gave us a refund for deciding to leave early.
I was attending a family funeral in Lubbock so I pre-paid for two rooms before I left home; one for me and another for other family members as needed. I got a great rate from Hotels.com. I checked in the first night but stayed at my sisters house and didn't go up to the rooms. I though it odd that the hotel clerk was out and about when I arrived, the lobby was a mess, the smell of fried food wafted in the air and some of the guests were dressed quite "comfortably" and hanging out in the lobby. A few days later when I tried to access my rooms with my two grown daughters, the locks wouldn't open. I went to the lobby and was informed that if no belongings were found in the room, the hotel automatically checks out the guest. That was definitely the best thing that could have happened. There were ladies who looked very much like street prostitutes in the lobby ( I spent 20 years in the Navy living in places where that profession is practiced; I know what I was seeing!) who were very friendly with the hotel clerk as if they had been there quite a while. My daughters who were waiting outside indicated that their terms were "by the hour". Because the hotel checked me out, I was able to recoup most (but not all) of my pre-payment. I must agree; this hotel is "NASTY"! I would rather sleep under an overpass than stay there