by Whitney Rife
Grand Sunset Princess is an ideal resort for families who want to be close to Playa del Carmen. Suites feature elegant decor with balconies or terraces. With seven restaurants, even the pickiest eater in the family will be satisfied. Kids will especially love the onsite ice cream parlor. Grand Sunset offers a complimentary shuttle to Playa del Carmen, which has many other eateries and bistros.
Grand Sunset has a myriad of family-friendly amenities. A monstrous 13 swimming pools cover the premises. Four of these pools are just for kids. Children under 12 can also enjoy the Mini Club, which plans daily and nightly activities. Teens also have their own club — Funtastic Teen’s Club — which offers age-appropriate activities like video games and sports. Together, families can enjoy the beach with water-sports equipment. The “Princess Theater” also presents daytime and nightly entertainment.
Our Editor Loves
- Thirteen pools
- Mini Club
- Funtastic Teen's Club
I travelled with my husband from April 19th-April 25th. We stayed in the Laguna Villa Suites which I highly recommend. Our stay was perfect from beginning to end with zero complaints. The Villa Suites are adult only so if you’re looking for an adult only stay for a family resort price, this is the way to go. The grounds are quite large but after the first day it’s quite easy to navigate. Our room was beautiful and clean. The adult only pool area was nice and quiet. We ate out at several of the restaurants as well as the buffet. The buffet selection was great, everything was refilled and the food was hot. We ordered room service several times which arrived quickly and was hot as well. I’ve read a couple negative reviews where people were upset their bedding wasn’t changed every day, it’s not for environmental reasons. They do have a card above the bed explaining this and advising that if you’d like your bedding changed daily to put the card on the bed. The staff at this resort are above and beyond amazing. Everyone is friendly and goes above what I would expect as far as customer service goes. I’ve seen a few negative reviews from people who claim they received poor service for not tipping, we tipped for every interaction however, saw others who didn’t tip at all and they got the same service as us. We will absolutely be back as soon as we can go on another trip, after being here we have no interest in seeing any other resort in Mexico. Why mess with perfection? I would disregard any negative reviews, it’s clear the people who left them would have a negative experience no matter where they went because this resort is outstanding.
A special thank you to the pool staff at the Villa Suites pool. Pedro, Veronica and Fabian, we miss you guys already. You made our trip that much more enjoyable and we really hope to see you next time.
Our trip started with Sunwing even thought i said i would not travel with them again the price won out , but the service still sucks, more on that on the sunwing site
When we arrived at the resort, we immediately could see how gorgeous this resort is We were put on a tram and taken to the Platinum Lobby.
Check in was fast and informative letting us know what was available to us and setting up our al a cartes . , Our room was great , very clean and spacious
The food was OK , we never went hunger but found most of it to be blank we did love Mama Mia's, we thought it was the best and the buffets were plentiful you will never go hungry there is always lots of choice
We did order room service in the afternoon and it was good . The Platinum lobby lounge has snacks throughout the day and great top shelf liquor . The best part of the platinum lounge was the staff everyone was great but I want to do a special call out to Willy , he was wonderful, he kept our glasses full and made great suggestions and even brought us snacks poolside and kept us laughing . He really made our stay enjoyable every day
The staff working at this resort are hardworking and sincere , no one asked for waited for tips and no one was served or treated differently whether you tipped or not They all smiled and they all went above and beyond to help. They do depend on tips so hoping everyone is generous with them.
I would recommend this resort to anyone , We had a great time met some great people , it was total relaxation