Family Vacation Critic Favorite

Hard Rock Hotel & Casino Punta Cana

Blvd. Turistico del Este km. 28 Parcela 74, Macao, Municipio de Higuey, Provincia de la Altagracia, Punta Cana

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Overview

With 1,775 guestrooms spread across 121 acres of beachfront property, the Hard Rock Hotel & Casino Punta Cana is easily one of the largest all-inclusive resorts in Punta Cana. The landscaped grounds feature lush gardens and sparkling water features surrounding the 16 guestroom buildings and guest facilities.

And, while you may think Hard Rock is more suited to adults only, families will be surprised and thrilled to learn that this hotel caters to all age groups. From the 13 pools — including a kids-only splash pad — and beach activities to the kids’ club, teen activities (can you say “arcade”!) and mini-golf course, there’s more than enough entertainment for the whole family.

The Hard Rock Hotel & Casino Punta Cana also boasts a wide range of dining options sure to please both kids and adults. Think pizza and ice cream for the kids, and Japanese and a steakhouse – plus that ice cream – for the grownups. Families also will love how much space they have in their accommodations, especially the enormous, two-person showers. No family member will complain about a lack of something to do at this all-inclusive property.

Our Editor Loves

  • Lots of pools and splash pad
  • Large selection of onsite restaurants
  • Spacious accommodations

Family Interests

  • All Inclusive Rates
  • Beach
  • Bicycling
  • Golf
  • Horse Back Riding
  • Water Sports

Family Amenities

  • Babysitting
  • Children Programs
  • Connecting Rooms
  • Cribs
  • Family Room 5+
  • Free Breakfast
  • Free Wi-Fi
  • Game Room
  • Kids' Pool
  • Kids' Theme Meals
  • Kitchenettes
  • Laundry
  • Onsite Dining
  • Pool
  • Refrigerator

Room Information

Find the Best Price for Your Stay

Of the 1,775 rooms in 16 buildings at Hard Rock Hotel & Casino Punta Cana, 140 are oceanview guestrooms. All guestrooms include 24-hour room service (expect to wait 25 to 30 minutes for delivery), in-room safe, mini-bar (restocked daily), free Wi-Fi, walk-in shower, hydro-spa tub, bathrobes and slippers, coffeemaker, personal liquor dispenser, direct-dial telephone, alarm clock, hairdryer, iron and ironing board, turndown service, and private terrace or balcony with lounge chairs and table.

Rollaway beds and cribs are free upon request, but must be requested when booking the room. Nonsmoking rooms are available.

Caribbean Suite
This 781-square-foot (including balcony) guestroom comes with one king or two double beds, nightstands, a dresser, and a desk with chair. Close to the main building, it features a tropical view. Maximum occupancy for a room with double beds is four guests, plus one infant under the age of 4 in a crib. Maximum occupancy for a room with a king bed is two guests.

Caribbean Sand Suite
Featuring a tropical view, this guestroom includes one king or two double beds, nightstands, a dresser and a desk with chair in 781 square feet (including balcony). It is located within a short walking distance to the beach. Maximum occupancy for a room with double beds is four guests, plus one infant under the age of 4 in a crib. Maximum occupancy for a room with a king bed is two guests.

Caribbean Sand Suite (Rock Royalty Level)
This guestroom is the same as the regular Caribbean Sand Suite, but with Rock Royalty Level amenities, which include a personal assistant (7 a.m. to 11 p.m.), private pool and beach area, private lounge, pillow menu, aromatherapy, robe, beach towel, sleeping mask, slippers, umbrella, in-room hydro-spa tub preparation, mini-bar snacks, iPod dock, espresso machine, in-room bar with premium alcohol, beach bag, complimentary ironing, couple's massage at Rock Spa, private VIP check-in, express luggage delivery, luggage packing and unpacking service, and dinner reservations at signature restaurants. View may be garden, pool or ocean. Maximum occupancy is four guests, including children ages 4 to 17 and infants up to 3 years old.

Signature Family Suite (Two-Bedroom)
Measuring 1,715 square feet, this guestroom is actually two connecting Caribbean Suites, one room with one king bed and the connecting room with two double beds. In addition, it includes welcome amenities for families, kids' beach toys, kids' special room service menu, L'Oreal Kids bath products, a mini-bar with kid-friendly snacks, and an Xbox 360 with DVDs and games available upon request.

There's also a private bath with double showers, a living room with half bath and a dining room. It has a tropical view. Maximum occupancy is six guests. Limited to four adults maximum. Available for families traveling with at least one child age 4 to 17.

Islander Junior Suite
Featuring either a garden or lagoon view, this 815-square-foot (including balcony) guestroom located in close proximity to the main building comes with either one king bed or two double beds, nightstands, a dresser, a desk with chair, and a seating area with two chairs. Maximum occupancy for a room with double beds is four guests, plus one infant under the age of 4 in a crib. Maximum occupancy for a room with a king bed is two guests plus one child (0‐12 years) in a crib or rollaway.

Signature Family + Islander Junior Suite (Three-Bedroom)
At 2,496 square feet, this guestroom easily accommodates larger families. It combines a Signature Family Suite with an Islander Junior Suite, and features a tropical view. Maximum occupancy is 10 guests.

Caribbean Diamond
This 781-square-foot (including balcony) room is the same as a Caribbean Suite, but with upgrades including the best locations on the property. It is within walking distance of the beach, but doesn't necessarily have an ocean view. Other upgrades include VIP check-in, aromatherapy, espresso machine, exclusive beach bag (one per room per stay), and the option to preorder breakfast the night before. Maximum occupancy for a room with double beds is four guests, including children and infants. Maximum occupancy for a room with a king bed is two guests.

Signature Presidential Suite (One-Bedroom)
Measuring 1,715 square feet, this expansive guestroom comes with a king bed, a living area, a dining room and 1.5 bathrooms. Depending on the building, you will have either a tropical or pool view. You also will have a personal assistant available to you from 7 a.m. to 11 p.m. daily. Services include ironing service (two items per person per stay), express luggage delivery, complimentary shoe shine, spa tub preparation (24-hour notice required), assistance with on- and off-property reservations, priority reservations to picks and mix programs, and access to VIP pool and beach areas. Maximum occupancy is two guests, including children and infants.

Signature Presidential Suite (Two-Bedroom)
Offering the same amenities and service as the Signature Presidential Suite (One-Bedroom), this 2,496-square-foot guest room includes one bedroom with a king bed and a second bedroom with two double beds. Depending on the building, you will have either a tropical or pool view. Maximum occupancy is six guests, including children and infants.

Rock Star Suite (Rock Royalty Level)
The hotel's largest guest room, this 7,744-square-foot (including terrace) guestroom includes three bedrooms, all with one king bed each. It includes all the amenities and services as the Rock Royalty Level Caribbean Sand Suite, as well as full-size bath products, nightly petit fours, complimentary 25-minute couple's massage at the Rock Spa, VIP checkout and late checkout until 3 p.m. (subject to availability and request), double hydro-spa tub in each bedroom, terrace with a private infinity hydro-spa tub, sun chairs and table, surround sound system, baby grand piano, pool table, 65-inch plasma TV, Blu-ray and DVD/CD player available, home theater with Xbox One and Kinect, and espresso machine. Maximum occupancy is six guests, including children and infants.

Reviews

This hotel does not have the qualities that Hard Rock Cafe Company has accustomed us to

by staala4

We felt like we were in ex Moon Palace which was a terrible hotel. And we were not wrong.

Indeed, the whole hotel is outdated with a maintenance that is mediocre. In all the restaurants we had, the food was terrible whether it was breakfast, lunch or dinner. In the evening to relax, I asked for a glass of" Black Label" and it was really hard to get it because the waiter told me he did not have one. You really had to insist on getting it. I really did not feel like I was on vacation? Two things I enjoyed: a lot of friendly pools and Bands who perform at night. I attended other Hard Rock Hotels: Hollywood, Florida, Ibiza, Spain who deserved to be called Hard Rock Hotel but unfortunately not that of Punta Cana. I would not recommend this hotel.

Overpriced

by pieskatharin

I was expected so much amd was do disappointed
Its very far from any luxury
Rooms are outdated
So far away from the beach
And so ordinary food
Better to get more affordable Room amd save enough to go eat out every day

Family Activities

Hard Rock Hotel & Casino Punta Cana is an enormous property, so expect to walk a lot. Those with guestrooms close to the main building will have a short walk to most restaurants, shopping and entertainment, but a long walk to the beach and family pools. Likewise, those with rooms farther from the main building will have a longer walk to the restaurants, shopping and entertainment, with a shorter walk to the beach and family pools. To assist guests, a tram runs every 15 minutes for 24 hours per day. Guests also can rent their own golf cart using resort credits. Other activities also require resort credits, such as mini-golf, standard golf, a spa and shopping.

Pools
There are 13 pools at the Hard Rock Hotel & Casino Punta Cana, but not all are family-friendly. At the Central Pool, you'll enjoy music and daily activities, while the Family Pool features teen-friendly music, waterslides and activities for guests 16 and younger. Additional pools include the Bongos Pool, Moon Pool, Guitar Pool, Woodstock Pool, Eclipse Pool, Drums Pool and Sun Pool.

The kids' waterslide, only for children 15 and younger (the minimum height is 43.3 inches, and the maximum height is 62.9 inches), also includes the ever-popular dumping bucket and some water spray features. Maximum depth is 1.5 feet. Waterslide hours are 10 a.m. to 6 p.m.

There are two additional kids' pools near the kids waterslide: a regular swimming pool and a toddler pool. The toddler pool has a maximum depth of 1 foot. All other swimming pools have a maximum depth of 4 feet. There is a lifeguard on duty at the kids waterslide who patrols the area every 10 minutes. Towels are available at the pools from 9 a.m. until 7 p.m.

Daily activities, such as pool games, dance lessons, and Spanish lessons are held at the pool. Check the front desk or the pool area for a current schedule.

Note: Pools to avoid with children include the Eden Pool (European-style bathing), the members-only Isla Pool and the Sax Pool (the silent pool).

Lazy River
A lazy river runs around the Ipanema restaurant down near the kids' pools and beach. Floats are provided. All guests must be at least 42 inches tall to ride alone. Only one child with one adult per float is permitted.

Beach
The Hard Rock Hotel & Casino Punta Cana sits at the corner of Playa Bavaro where the Caribbean Sea meets the Atlantic Ocean. Therefore, the surf and current can be stronger than expected. Guests are advised not to go too far into the water. Lifeguards are on duty from 9 a.m. to 7 p.m. each day. The beach closes at 6 p.m. each day. Bali beds are available for reservation using resort credits. Daily activities like volleyball, soccer and basketball are held at the beach. Check the front desk for a current schedule.

Little Big Club
For kids ages 4 to 12, the Little Big Club offers supervised activities throughout the day. Sample activities include arts and crafts, pool games, bowling, face painting and character appearances with Bob the Builder, Thomas the Tank Engine, Angelina Ballerina and Barney. Open from 10 a.m. to 10:45 p.m. daily, the club also serves three meals and snacks each day. A nanny service is available for children younger than 4 years old, but you must have a reservation.

Extreme Center
Guests can participate in a number of activities at the Extreme Center, including biking, basketball, a rock wall, a basketball arcade game, and a giant chess set. Bicycles are available on a first-come, first-served basis, and must be returned each day.

Mini-Golf
Kids and adults will love playing the mini-golf course located between the hotel and the beach. Guests must use their resort credits to pay, which is based on the amount of play. Mini-golf also incurs a 20-percent service fee. Note: This is a very popular after-dinner activity, so if you find the course is always crowded, consider playing at another time.

Arcade
Located in the main building, the arcade features a number of games. Hours are 10 a.m. to 11 p.m.

Sports
Two lighted, hardcourt tennis courts are available along with playing equipment. Assistance is available until 8 p.m., but guests can play longer if they prefer. Horseback riding tours on the beach also can be arranged. Segway tours also are available.

Golf
Guests can play a round at The Hard Rock Golf Club at Cana Bay, which features an 18-hole, par-72 course designed by golf great Jack Nicklaus. Complimentary shuttle is provided.

Evening Entertainment
Each night, the hotel hosts a show in the 1,100-person theater starting at 9:30 p.m. Also, teens can enjoy evening events like mini-golf, ice cream night and parties at 9 p.m. each night. Check the front desk for a current schedule and locations. In addition, adult guests can enjoy music and dancing at Oro Nightclub, but they must pay for admission with resort credits.

Shopping
The hotel contains many shops in the main building, ranging from the hotel's ROCK SHOP to retail offerings like Carmen Sol, Swarovski, Pandora, Mont Blanc and more. All shopping at Hard Rock Hotel & Casino Punta Cana is duty-free.

Special Events
Throughout the year, Hard Rock Hotel & Casino Punta Cana hosts special events such as a Super Bowl Party, a Halloween Party, a Valentine Party, and a Spring Break party. The hotel also hosts four big concerts each year.

Family Dining

The Hard Rock Hotel & Casino Punta Cana offers nine dining spots, ranging from pool snack bars and ice cream shops to a la carte restaurants. While they do not require reservations, they do have a dress code. Most are either "beach side casual" or "resort casual." "Beach side casual" is shorts, capri pants, skirts, and sneakers, sandals, or flip-flops. Guests must wear a bathing suit wrap or cover-up and shirt at all times. "Resort casual" is long pants, jeans, dress shorts, and collar shirt or polo shirt for men. Shoes, tennis shoes or dress sandals. For women, blouses, skirts, slacks or dresses, dress shoes or dress sandal. No sleeveless shirts or flip-flops allowed. No bathing suits allowed.

Cafetto
Open 24 hours in the main building, this cafe serves up breakfast, lunch and dinner, as well as snacks. Dress code for breakfast and lunch is "beach side casual," while dinner dress code is "resort casual."

Ciao
Serving breakfast, lunch and dinner, this restaurant features a menu filled with Italian favorites. Breakfast and lunch are served buffet style, while dinner is a la carte. Located in the main building, breakfast hours are 7 to 11 a.m., lunch hours are 12 to 4 p.m., and dinner hours are 6 to 11 p.m. Dress code for breakfast and lunch is "beach side casual," while dinner dress code is "resort casual."

Ipanema
Located by the lazy river out near the beach, this outdoor dinner restaurant serves Brazilian meats and poultry, along with a salad bar loaded with vegetables, cold cuts, cheeses and bread. Dinner hours are 6 to 11 p.m. Dress code is "resort casual."

Isla
Located near the beach at the Isla Pool, this Caribbean restaurant is open for breakfast, lunch and dinner. Breakfast is available from 8 to 11 a.m., lunch is available from 12 to 4 p.m., and dinner is available from 6 to 11 p.m. Dress code for breakfast and lunch is "beach side casual," while dinner dress code is "resort casual."

Los Gallos
Enjoy the best in Mexican cuisine at this dinner restaurant located in the main building. Dinner hours are 6 to 11 p.m., and the dress code is "resort casual."

Pizzeto
Serving lunch and dinner, this restaurant in the main building offers artisanal brick oven-style pizza, as well as other Mediterranean-influenced dishes. Lunch is served starting at 12 p.m., with dinner served starting at 11 p.m. Dress code for lunch is "beach side casual," while dinner dress code is "resort casual."

The Market
Located in the main building, this buffet-style restaurant is open for breakfast, lunch and dinner. Every night features a different themed dinner menu. Breakfast is served from 6:30 a.m. to 12 p.m., lunch is served from 1 to 4 p.m., and dinner is served from 6 to 11 p.m. Dress code for breakfast and lunch is "beach side casual," while dinner dress code is "resort casual."

Toro
For breakfast and lunch, enjoy buffet-style selections of premier meats and sides, and return for a steakhouse meal at dinner. This restaurant is located near the Moon Pool out by the beach. Breakfast hours are 7 to 11 a.m., lunch hours are 12 to 4 p.m., and dinner hours are 6 to 11 p.m. Dress code for breakfast and lunch is "beach side casual," while dinner dress code is "resort casual."

Zen
Sample the best in Chinese and Japanese cuisine at this teppanyaki-style restaurant located in the main building. Dinner hours are 6 to 11 p.m., and the dress code is "resort casual."

Lima Deli
Located in the main building, grab a light snack, a sandwich, or choose from a variety of breads and bagels from 11 a.m. to 11 p.m.

Ice Cone
Indulge in a variety of delicious and adventurous flavors of homemade ice cream at this shop located in the main building. Hours are 11 a.m. to 11 p.m.

Note: The Hard Rock Hotel & Casino Punta Cana features two additional dining options, neither of which are included in the all-inclusive offerings at the property. They are:

Simon Mansion
Designed to resemble the home of a rock and roll star, this restaurant welcomes guests to dine in a variety of rooms: dining room, living room, library, studio, patio, bedroom, and even the bathroom! The menu is a study in Latin fusion, with dry-aged meats, local seafood and a sushi menu. Dinner hours are 6 p.m. to 12 a.m. Reservations are accepted, but not required. Dress code is "casual elegance."

Rain Deli
Located inside the casino, this eatery offers light snacks and sandwiches.

Planning & Tips

All About the Extras
Check-In/Check-Out
Check-in time is at 3 p.m., with check-out by noon, Some room categories offer late check-out upon request and based on availability.

Resort Credits
Most, if not all, bookings include some amount of resort credits. These resort credits are necessary to pay for activities like golf, mini-golf and spa treatments, as well as entrance to Oro Nightclub. Take note of how many resort credits you receive with your booking to determine if they will cover the activities you want to do.

Phone Calls
Guests are free to make unlimited phone calls from their guest rooms to the Continental United States and Canada at no charge. Some restrictions apply. See hotel for details.

Gratuities
All gratuities are included in the cost of your booking.

tracks Program
Look inside your key wallet for a special website and code where you can download free music.

picks Program
Guests can choose from a menu of 20 Fender electric guitars to jam out on during their stay.

Fitness Center
This 5,000-square-foot fitness center offers all you need and more to maintain your fitness routine while on vacation. Exercise equipment includes 16 spinning bikes, eight treadmills, six elliptical machines, four exercise bikes, and Everest boxing and kickboxing equipment. Daily fitness classes also are available. The fitness center is open 6 a.m. to 11 p.m. daily.

Medical Center
A 24-hour medical clinic is available to all guests for an additional fee. An onsite pharmacy also is available.

International Travel
Although you will need a passport when traveling to Punta Cana, an advanced visa is not required for a short stay. However, you must purchase a 30-day tourist card at the customs and immigration desk, which is $10 U.S. per person. Only cash is accepted for this purchase, so plan to bring it with you. Although the official currency is the Dominican peso, the U.S. dollar is widely accepted. You should bring some cash with you for any taxi or unexpected expenses. While Spanish is the official language, English is widely spoken, especially at Hard Rock Hotel & Casino Punta Cana.

The Art of Smart Timing
The weather at Hard Rock Hotel & Casino Punta Cana doesn't change much year-round, with average high temperatures ranging from 82 to 88 degrees Fahrenheit. However, high humidity can make it feel warmer than the actual air temperature. The water maintains a year-round temperature of 80 degrees Fahrenheit. The property's high season is long: January through May is busy with groups and conventions. Summer, Thanksgiving and Christmas is busy with both families and individuals. Therefore, the low season generally is August through October, but this also is when the humidity is pretty high.

Getting There
Hard Rock Hotel & Casino Punta Cana is approximately 20 minutes from Punta Cana International Airport. A one-way taxi ride from the airport to the hotel can run between $60 and $70. However, the hotel recommends that all guests arrange for a transfer from the airport to the property. Airport transfers generally cost approximately $50. To book an airport transfer, go to the hotel website under "Book Transportation" and enter your travel information to book a transfer with Blue Travel Partner Service.

Getting Around
Hard Rock Hotel & Casino Punta Cana does offer complimentary shuttle service to its golf course. For those taking an offsite excursion, round-trip transportation usually is included in the price of the excursion. If you want to explore the local area, plan to pay out-of-pocket for taxi service. Rental cars are available at the airport, but are not recommended unless you are staying for a lengthy vacation and plan to do a lot of your own sightseeing.

For Mom and Dad
When mom and dad have some alone time, they can spend some of it at one of the adult-friendly swimming pools, such as the Sax Pool. Or, if they prefer to be pampered, they can take advantage of the decadent treatments at the Rock Spa. In the evening, splurge on an intimate dinner for two at Simon Mansion. Wrap up the evening with dancing and cocktails at Oro Nightclub.

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