by Amanda Norcross
The Hilton Garden Inn Independence in Independence, Missouri, provides guestrooms and suites with mini-fridges, microwaves, and coffeemakers, as well as free Wi-Fi. Cribs are available upon request.
The hotel has an onsite restaurant, where kids’ menus and high chairs are available. There’s also a laundry facility, onsite market, fitness center and indoor pool.
Our Editor Loves
- Onsite restaurant with kids' menus
- Onsite convenience store
- Indoor swimming pool
- Free Wi-Fi
- Onsite Dining
During our 4 day stay, our hotel room door lock did not work. We had to have maintenance come 3 times and still it was not fixed. We finally had to request a different room. One of those times was at 12am when no maintenance is on staff. We finally got into our room at 1:30am. We were told to come down the next morning and request a new room or have it fixed. We did so while on our way out, the people on staff were completely unaware of any of the issues. They said they would take care of it and to check back into the front desk when we got back. When we got back they hadn't done anything and just found us a room. They did as little as possible to try to quickly 'fix' the issue and absolutely no customer service was provided.
by Allison S
Dirty room. A/C didn't work great. Toilet ran. No breakfast unless your a premium or gold or some other kind of member. Humming noise from above room all night. Not worth the money at all. The breakfast DID look good. Just not allowed to eat it unless I paid more.