by Morgan Agesen
Amenities at the Hilton Minneapolis/St. Paul Airport Mall of America include a business center; cribs, high chairs, and in-room kids’ movies for your youngsters; an onsite cash machine; complimentary baggage storage conveniently located behind the front desk; a complimentary shuttle service that takes guests to and from the airport; a fitness room; and an indoor heated swimming pool. Rooms feature flat screen televisions and wireless internet access. Suites feature separate living areas with sleeper sofas, refrigerators, and microwave ovens. Nearby attractions include City Center, Guthrie Theater, the Minnesota Children’s Museum, and Nickelodeon Universe Amusement Park. Check-in time is 4 p.m. and check-out time is 11 a.m.
Our Editor Loves
- Indoor heated swimming pool
- In-room kids' movies
- Free airport shuttle
- Family Room 5+
I had a very fast one night business trip. They front desk check in was fine, friendly. I wasn't placed in the room I booked on the executive floor because the heat was turned on and it would have been too hot. Instead I was on the 9th floor, I'm glad I wasn't on the top because it never cooled off in the room. I was hot all night. The breakfast upstairs on the executive floor for Hilton Diamond members was nice. Fresh food, good coffee, friendly staff. The HUGE disappointment was that I left behind my wireless headphones. I called the hotel about an hour after I left and spoke to someone in lost and found. They checked, and "looked" and couldn't find my headphones, he promised to continue looking and would call me back. He never did, I called several times to follow up, but never could get someone on the phone. I finally a message after hours letting them know I was 100% certain the headphones were in the room, and told them exactly where they were left. The next day I received a call stating they had been found! Unfortunately they were not allowed to ship out lost items at the hotels cost. Fine, I gave the gentleman my corporate FedEx # to ship to my office. They never showed! I've called a dozen times and I have yet to receive a call back. I know it's my bad for leaving them behind but it all still just leaves me feel like my pocked was picked. Super disappointed!
This staff and the facilities were great with the usual great atmosphere and conveniences we have enjoyed in all of our stays. It's obvious how good it is when all the staff members have smiles on their faces.
The offer to join the honors club was accepted with enthusiasm during our first stay and benefits continue on.