Hilton Moorea Lagoon Resort & Spa

BP 1005, Moorea, 98728

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  • 1 Rooms,
  • 1 Adults
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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

You will arrive at this luxurious resort and probably never want to leave. For starters, families can arrange babysitting services. There are also children’s menus at the onsite restaurants, plus cribs and highchairs. Rooms come standard with private terrace; plunge pool; spectacular beach or garden views; 37-inch flat-screen TV and complimentary Wi-Fi access. The bathroom has a claw foot bath. The amenities onsite are wonderful — florist, gift shop, car rental desk, beauty salon, clothing store, beach, bicycle rental, fishing, fitness room, pool, pool table, jet skiing, scuba diving, sightseeing tour arrangements, snorkeling, spa, tennis court, water skiing and windsurfing. There are a handful or restaurants onsite and also a meal plan available.

Our Editor Loves

  • Onsite beach activities
  • Free Wi-Fi
  • Onsite pool

Family Interests

  • Beach
  • Bicycling
  • Museum/Cultural
  • Water Parks
  • Water Sports

Family Amenities

  • Babysitting
  • Cribs
  • Free Wi-Fi
  • Laundry
  • Meal Plan
  • Onsite Dining
  • Pool

Reviews

10 Year Anniversary Disaster

by DeeF746

These people will lead you on until you either lose interest & forget the issue at hand or they assume you no longer care to hold them accountable for their negligence. Unfortunately it's impossible for me to keep this incident from affecting our daily lives, I have to deal with my wife suffering through the agony of having a broken great toe at the expense of Hilton Mooreas' lack of responsibility in keeping up with maintenance on the decking throughout the property. We checked in January 3rd to celebrate our 10year wedding anniversary, traveling from Florida, we were excited to see the French Polynesian area of the world. Immediately we were taken aback. Arriving around 8am on property...We waited nearly 9 hours to get into our room after traveling 24 straight hours, late evening when we walked onto our patio, we see missing glass tiles surrounding the pool. I went in and called the front desk and advised them of the problem, they responded.."we will take care of it tomorrow". We thought ok it's not to our expectations but we will let them deal with it tomorrow. My wife wanted to unwind and start celebrating by relaxing in the pool. I advised her to be careful, as she stepped gingerly into the pool she got to the bottom where she realized not only were tiles missing that Hilton clearly was aware of because none were floating freely, but the bottom tiles were detaching and some broken. She immediately got out and somehow had slightly broken skin on her foot. While walking to get into the room she stubbed her toe on a lifted plank of wood that Hilton Moorea clearly knew was also a problem ..due to the screw that was visible showing they attempted to do a makeshift repair instead of DIRECTLY removing the plank and replacing with a new one. This entire incident could have been avoided had they cared enough to shut the room down until it was safely repaired or refurbished before renting the bungalow to guests. After arriving home my wife still had pain in her foot so she immediately went to the doctor where X-rays were performed revealing a broken great toe. It was only after the report of my wife's broken toe was reported to Hilton Moorea a couple weeks after arriving home, did they (Hilton) decide to shutdown the bungalow to repair the pool. This is extremely disheartening and unnerving that they could care less that someone continues to suffer because of their blatant disregard for guests safety. We were told they handed the claim over to an insurance agency who would be handling the matter. After months of waiting we have yet to hear anything from either side as of the status, as suddenly my emails are going unanswered. I would not recommend you spend your hard earned money at this property, Go elsewhere! Hilton's Corporate office has offered a whopping one night in a standard room certificate to show their interest in the matter but the actual Hilton property that holds responsibility hasn't offered anything except admirable words that they seemingly don't stand behind. Yet the next step for my wife is to have surgically placed pins in her toe. UNACCEPTABLE OF A HILTON BRAND!

Stay elsewhere!!!

by azsun341

This is by far the worst hotel room I have seen in years. I paid over $700 a night for an overwater bungalow and was greatly disappointed. The room itself is typical of a motel 6 at best. I would not pay over $50 a night for this place. I was ripped off. EVERYTHING is dirty and beat up. The last straw was when on the last night it started raining and water starting coming in through the ceiling, landing on my daughter’s bed. Horrible! Can you imagine the mold problem that there must be here? It rains almost everyday in the rainy season. I am thinking that most reviews on here have to be fake about this resort. Yes the surrounding is amazingly beautiful, but this Hilton needs a compete do over or it should be shutdown.

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