by Whitney Rife
This is the closest Holiday Inn Express to Universal Orlando Resort. Rooms at this hotel feature flat-screen televisions, Kohler showerheads and 100-percent cotton sheets. Suites also include extra space, sleeper sofas, microwaves and dining tables. Cribs are available for free. The entire hotel provides free high-speed wireless Internet access. A seasonal heated outdoor pool is available in the summer. Families can start the vacation day off right with a complimentary hot breakfast buffet. The hotel’s main draw for children is the lobby lounge, which present a video screen of animated characters.
Our Editor Loves
- Outdoor pool
- Complimentary breakfast buffet
- Free wireless Internet in rooms
- Theme Park
- Connecting Rooms
- Free Breakfast
- Free Wi-Fi
My stay started with the front desk telling me that my 2nd room was cancelled! They thought my second room was an error!!!! Yet no one called to confirm. They struggled with finding me two rooms close together because they stated it was sold out for the night.
I reserved a king bed, to be given double beds. Again I was told they were sold out and there was nothing they could do. The room was worn down and in need of updating.
The toilet in the second room overflowed when flushed. I notified the front desk, they sent maintenance, he came and poured something in the toilet and left. I returned to my room later that evening to find that the toilet still overflowed! I contacted the front desk again, they sent someone up. He plunged the toilet and made comments about using too much toilet paper. I stated that the toilet was in this condition upon our arrival, he continued to make rude remarks about too much toilet paper. He did NOT clean the toilet or floor after plunging it. He carried the plunger out of the room dripping the toilet water and waste on the carpet!!
We had to put towels on the floor to avoid touching the filthy floor!! I asked front desk to move room, I was told yet again that they were sold out for the night.
Overall, we were extremely displeased with not only the conditions of the room but the lack of customer service received! I will never stay in a Holiday Inn again after this experience!
The hotel is ok. Our second room was clean and nice. After we checked in and went to the first room we were giving, it looked like someone had be laying in our bed so they switched our room. I didn’t sleep much last night and was awakened early because the couple in the room next to us had sex all night and woke up early for another round. We could hear them almost like they were in the room with us. Thankfully we only had our infant with us and not our nine year old. Would not have wanted to explain that to him. I write this as they are having sex again. Haven’t had a chance to try breakfast yet. Probably wouldn’t stay here again. I have never experienced something like this in a hotel and we travel a lot. Also wouldn’t want someone to listen to my husband and I.