by Morgan Agesen
Located a quick eight miles from downtown Grand Rapids and an even quicker four miles from Gerald R. Ford International Airport is this Homewood Suites by Hilton. Amenities include a business center, cribs and high chairs for your littlest ones, a complimentary hot breakfast buffet, baggage storage conveniently located behind the front desk, a coin-operated laundry room, a snack shop, a basketball court, a fitness room, and an indoor heated swimming pool and hot tub. Pets are permitted, as well, for a $100 nonrefundable fee. Suites feature dining tables and chairs, fireplaces, separate living areas, sleeper sofas, coffeemakers, refrigerators, hair dryers, irons and ironing boards, microwaves, and newspapers Monday through Friday (USA Today). Nearby attractions include Frederik Meijer Gardens, Grand Haven State Park, the Grand Rapids Public Museum, Van Andel Museum, and Woodland Mall. Check-in time is 3 p.m. and check-out time is noon.
Our Editor Loves
- Free hot breakfast
- Indoor heated swimming pool
- Basketball court
- Free Breakfast
Staff needs some retraining on how to interact with guess, especially if a reservation is not being honored for that room type. I understand everyone has off days, but for it to occur on multiple days that is a issue.
I have stayed at several Homewood Suites and they have been great, but this experience was not. Our hotel room was barely cleaned and there was still garbage under the chairs. There were dirty washcloths in the bathroom and an empty roll of toilet paper with no replacement roll. In addition to the lack of cleaning, the room we were in (112) had either the washers or the water heater for the building on the same wall as the bedroom. It kicked on with a loud thud every 30-60 minutes, ran sloshing water for 10 minutes and then shut off. All of this we realized well after midnight when we returned to our room after a class we attended. This made for a very rough night. We let the front desk associate know about our problems and her answer was a very non-enthusiastic "I'm sorry to hear that" handed us our receipt and walked away. If we hadn't had another class in less than a half hour after we checked out, we would have asked for a manager. It's very disappointing that we drove over 3 hours and had to deal with a lack of sleep and an unclean room. I will not be recommending this hotel and will not be staying there again when I visit Grand Rapids.