Hotel Ciudad del Lago

Jr. Conde de Lemus No 120 , Puno

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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

Families will have their every need catered to at the Hotel Ciudad del Lago. Guests are greeted with oxygen in case anyone is having trouble adjusting to the high altitude. Quadruple Rooms can accommodate four adults, with extra beds available for children. Every room at the hotel is decorated in a warm, Andean style and comes complete with a private bathroom, flat screen television, storage and views of the twinkling city lights. The onsite restaurant serves both local and international specialties. Room service is also available. Excursions and airport shuttles can be arranged at the hotel’s tour desk. Kids will enjoy the library and game room.

Our Editor Loves

  • Central location
  • Shuttle service
  • Rainy day activities

Family Interests

  • Bicycling
  • Hiking
  • Museum/Cultural
  • Sailing
  • Water Sports

Family Amenities

  • Family Room 5+
  • Free Wi-Fi
  • Game Room
  • Laundry
  • Onsite Dining

Reviews

Poorly managed and maintained.

by Wanderer670115

It feels like whoever originally opened this place had some pride of ownership then...it was seen as a cash cow and sold off to some other company or owner who has NO PRIDE or knowledge of systems and general maintenance. Let me also add that I've been traveling Latin America for over 25 years. I have realistic expectations but this is just pure negligence. when we first came in the bathrooms in the lobby the bathrooms were filthy and had no toilet paper although it was very slow and employees were just hanging out. I went up to my room and on a cursory glance noticed that it was absolutely filthy. Debris all over the floor. A t-shirt under the bed and everything just had Grime on it. The walls are paper-thin and you can hear all of your neighbors. The doors for the rooms are hollow-core doors so everything throughout the Center Hall staircase echoes throughout. Walking through the Hotel there is deferred maintenance everywhere. The elevator to the fourth floor doesn't work and looks like it has not work for some time. Another colleague on my visit had a toilet that would not flush. Carpets were stained and full of cigarette Burns. Going to breakfast in the morning the staff seem to have no sense of urgency although there were Empty Tables full of dirty dishes and obviously people waiting to set. Some staff words openly eating at tables while other people were waiting. There was no milk out for the cereal and plates for food when I went to eat. The breakfast was the most basic offering I have seen for this kind of accommodation. Not recommended

Dirty and not recommended

by R1625SRdeborahh

Ten of us on a G Adventures holiday checked in today and checked out twenty minutes later. Each of our rooms was dirty - no covers on duvets; blood stains on duvet; dirty stained carpets; foul smell; hair and nail clippings on beds. I could go on!! And this was supposedly 3 stars!!!!
Our G Adventures CEO found us another hotel and we moved there. I would not recommend this hotel at any price!

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