by Lissa Poirot
A boutique hotel situated in historic downtown Kansas City, the Hotel Phillips is a high-end hotel in the heart of the Midwest. Its historic past harkens back to 1931, evident today in its restored Art Deco-styled lobby. More than 200 rooms feature king, queen or two double beds, while the hotel’s upper floor Junior Suites offer separate living and sleeping areas. Rooms feature 37-inch flat-screen TV’s and free Wi-Fi. Pets are welcome at the hotel, with doggie guests receiving a dog bed, water and food bowls and a take-home gift. Onsite dining is available at 12 Baltimore, which is open daily for breakfast, lunch and dinner.
Our Editor Loves
- Historic hotel and location
- Free Wi-Fi
- Free Wi-Fi
- Onsite Dining
Did not have access to a mini-fridge form medical reasons. I stay at all sorts of Hilton properties for work travel and I never been refused access to a personal fridge. I had to store my milk in the community fridge by the front desk, unable to insure the cleanliness of the fridge. To be an inclusive hotel, you really need to have access to these for medical purposes. This excludes people and creates unnecessary stress for people. Especially for a supposed "luxury" hotel, to not have access to a min fridge is absurd.
This is a hard review, the location of the property is terrific. The problem is that I have been a Hilton Diamond member for well over a decade and I had a very poor experience with housekeeping, more specifically with my do not disturb sign on was walked in on and disturbed not once, not twice but three times. I contacted the front desk, called the assistant general manager (Amber Boos) and emailed Amber twice and ZERO response. Beyond disappointed and despite the positives I would not stay again because the leadership of this property is not up to the standard that I have otherwise experienced with Curio properties, which means that if the leadership doesn’t care it will transcend down to the rest of the staff - lead by example or fail by example and in this situation I’m less than impressed.