Hotel Xcaret Mexico

Carretera Chetumal-Puerto Juarez Km. 282, Playa del Carmen, 77710

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  • 1 Rooms,
  • 1 Adults
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1 Room / 2 Adults

1 rooms,
2 adults
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Overview

Opened in December, 2017, the Hotel Xcaret Mexico features the ALL-FUN All-Inclusive Concept, providing guests with unlimited access to Xcaret’s eight eco-centric parks and tours. Also included in rates are daily meals at 10 onsite restaurants, airport transfers and access to the resort’s beach, swimming pools and sports courts. Parents will especially love the onsite bars and Muluk Spa.

The Hotel Xcaret Mexico is an all-suite property, offering four different suite variations to suit any family’s needs.

Our Editor Loves

  • All-inclusive rates
  • Access to all Xcaret attractions
  • Spacious suites

Family Interests

  • All Inclusive Rates
  • Beach
  • Theme Park
  • Water Parks
  • Water Sports

Family Amenities

  • Family Room 5+
  • Free Wi-Fi
  • Kids' Pool
  • Onsite Dining
  • Pool

Reviews

3rd trip back....4th already booked. IT IS THAT AMAZING!

by ACColetto

I have just returned home from my 3rd trip to Hotel Xcaret Resort for an incredible 11 day trip. For this trip, my friend (her first time at the resort) and I were in room 3149 in Espiral - it is a ‘swim-out’ room with its own plunge pool. The location of the room was excellent. It is extremely private and quiet.  As with each room I’ve had at the resort - it was very clean, well maintained and any issues were quickly addressed (one was to change a light bulb outside and fix the curtain rod). We had 2 queen beds, the beds are extremely comfortable and we never had an issue with noise - it was always quiet around our room. This resort has my favourite showers - they are huge and handmade tiles are gorgeous. Each room has everything you could possibly need. Be sure to watch the channel in your room about the artisans and their handmade creations throughout the resort - it truly provides you with a greater appreciation for all the beautiful pieces around the resort.

As this was my 3rd time at the resort I have learned to pack WAY less than you think you’ll need. You’ll live in bathing suits, cover ups and maybe some yoga pants. The resort is very casual, so flip flops, a pair of nice sandals and a couple nice shirts with shorts or a dress will suffice for dinner (unless you’re going to Ha, in which case you may wish to dress up a bit more, I wore jeans with heels). 

About a month before our trip I made all the necessary dinner and shuttle reservations with Johanna in guest services - I met Johanna during my first trip to the resort in August 2018 with my mother and she has become a huge part of why I keep coming back. When I travelled with my mom she continued to check in with us over our week long trip, then I returned with my husband and Johanna continued to be incredibly attentive. Every trip she goes above and beyond my expectations and she truly is one of a kind.

FOOD: The food at Hotel Xcaret is 5-five! Over my 3 trips to the resort I have eaten at all the restaurants (including Fuego & Ha) - on this trip I thoroughly enjoyed Bio and went back many times, especially for the tomato and macadamia nut cheese breakfast and the green sandwich for lunch. Bio is a bit of a walk from the main resort area but it is worth the 5 minute stroll over - the breeze in the caves is wonderful and the service and food are fantastic. Do not be turned off by the vegetarian / vegan menu - the food is delicious.  Rocio is a fabulous server and I was fortunate to see her 3 times at the restaurant - she is attentive, funny and a truly genuine person. Be sure to try to watermelon water.
Mercado - excellent choices for everyone. The buffet changes constantly and has fantastic choices for even the pickiest eaters. It is open for breakfast, lunch and dinner. Alejandro & Daniel are great servers. Daniel is very, very funny and always had us laughing. Throughout the day Ruben comes around with the best baked goods (definitely try to the custard filled donuts), he is always smiling.  
Sunday Brunch - well worth the cost - they serve Moët and the food selection is unparalleled. Many locals come for brunch. Each Sunday you can watch a large tuna being carved and eat the best selections of fresh foods. We attended Mass at 10:00 am in the church and then made our way downstairs to the brunch.
Xin Gao: I’ve eaten here multiple times now and my favourite is the sushi bar - if you love sushi and sashimi this is a must. They only seat 6 people for this so be sure to get a reservation. In the main fusion area Miguel & Christopher were excellent servers.
Chibali - long standing favourite for breakfast and a quick lunch. Dinner is now a la crate and is good, I recommend having a Crepe Suzette for dessert. I love the open air feel of Chibali and the childhood feeling of having a candy bar available all day. Definitely try the homemade ice cream at Chibali - it is fantastic. 

DRINKS & POOLS:
Not only is Hotel Xcaret gorgeous but the people who work here are beautiful. Over my 3 trips to the resort I have had the great fortune of getting to know a few of the food and beverage staff and pool concierges and there is nothing better than hearing, ‘Welcome Back!’ And receiving a genuine hug from the people you get to know at the resort. There are many other reviews that get into the types of drinks and the types of alcohol available (pretty much all top shelf and anything you can imagine) so I won’t go into too much detail about the drinks but there are definitely some food & beverage staff that will make your vacation memorable. There are 3 people who I have gotten to know over my trips: Berenice, Beatrix & Reno - I cannot say enough amazing things about these 3 people - they are the kindest,  most attentive and friendly people. Berenice will remember your drink order right away and will ensure you are never empty handed. Betty & Reno are both pool concierges who truly love interacting with the guests and will go to great lengths to ensure that all your needs are met. 
Marcos & Carlos work together in food & beverage and I saw them daily at the Espiral pool where we are created ‘The Carlos’ - a really refreshing drink of Grey Goose vodka, lemonade and Cassis - if you see Carlos,  ask him for The Carlos! We practiced speaking in Spanish and English with them each day and I loved learning how to order and say simple phrases in Spanish. Also, thank you to Daniela & Genri who we saw at different pools, they always knew our drinks, came by to say hello and my favourite was when Daniela would stop by with the popsicle cart! Thank you to all the lifeguards who do a phenomenal job, especially to Edgar who was a lot of fun to chat with. 

Spa: do the hydrotherapy circuit, it is $35 and you have access all day until 8pm, bring a book and relax, it is a very quiet, adults-only, area. I had a manicure with Mariana (second time with her) - to fix the mess that happened before I came to the resort - she did a fantastic job and my nails looked great for all 11 days. I also treated myself to a massage and facial with Anita - it was the most relaxing 2 hours of my life. The cave area in the spa for massages is stunning and extremely private. Anita does a phenomenal job and I cannot wait to see her again in March.

Other points:
-Be sure to find the taco cart daily.
-DJ Fernando is one of the kindest people you can ever meet. He is in the main lobby bar in the evening, La Cantina during dinner and at the Fuego pool in the afternoon.
-Take hundreds of photos with the Xelfie spots - I have bought the package for all the parks each time - it is worth it and the photos are  a lot of fun and turn out great.

the pools are pretty much empty first thing in the morning and they are all saltwater except for the kids/octopus pool which (thankfully) is chlorinated. The pools get busier around 4pm when everyone comes back from the parks but you never have trouble finding a chair

Walk. Explore. Get over to the islands and take some time to enjoy nature.

I am booked to return with my husband and my parents and siblings in March 2020 and I’m already counting down the days. Hotel Xcaret is truly a magical place.

Staff can be fickle

by V4895SLML

This resort itself is pretty nice, this email is about how I guess since this place is all-inclusive staff are not tip motivated to try and help you out.

Examples
1) Sergio Polo and Xochul at the Cave Restaurant were unhelpful when we were trying to get a seat there. Our friends were able to be seated earlier despite the restaurant being booked out and when we arrived later to join them they were unwilling to let us sit with them. They were persnickety in mentioning dress code, but didnt directly say that was the reason so then made us wait another 20 mins alluding that maybe they could seat us until finally telling us it was too late. Please either be upfront so we don't starve at 10pm or better yet be more hospitable and flexible in letting us sit in the table next to our friends that was empty the whole time.

2) When I first arrived a reservation change from BookIt did not seem to have been applied. The reception staff were pretty unhelpful and just stated the standard overinflated extra guest rate. Thankfully after like 40 mins back and forth the manager was able to correct.

These 2 experiences do not make me have the fondest memories of Hotel Xcaret Mexico. For the price I think the service attitudes should definitely be better.

Also they have this weird thing in room that when you renenter the room each time the TV turns on and starts their promotional channel. They said this could not be turned off and is obviously distributing for those with young children who are taking a nap in the room during the day.

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