by Amanda Norcross
Opened in December, 2017, the Hotel Xcaret Mexico features the ALL-FUN All-Inclusive Concept, providing guests with unlimited access to Xcaret’s eight eco-centric parks and tours. Also included in rates are daily meals at 10 onsite restaurants, airport transfers and access to the resort’s beach, swimming pools and sports courts. Parents will especially love the onsite bars and Muluk Spa.
The Hotel Xcaret Mexico is an all-suite property, offering four different suite variations to suit any family’s needs.
Our Editor Loves
- All-inclusive rates
- Access to all Xcaret attractions
- Spacious suites
- All Inclusive Rates
- Theme Park
- Water Parks
- Water Sports
- Family Room 5+
- Free Wi-Fi
- Kids' Pool
- Onsite Dining
My husband and I visited the Xcaret Hotel in last month.
Though we were impressed with the hotel and the activities it had. I also had the worst experience with their offering on the Mexico Destination club membership.
They made us sit for over 3 hours, to try and convince us to take the membership, giving us so many promises of activating the partner memberships. We were not interested from the beginning but they kept offering benefits making one think that it was probably a good deal. kept telling them I had a trip coming up in june for which I would like to use the benefits and they promised to get us the member access in 2 weeks. Later when we were about to sign the contract, they mentioned about all the hidden fees for the the membership per year. By then, we were already so exhausted as they made us sit for over 3 hours, saying it would be done soon. We ended up signing the contract in frustration as I just wanted to get over it. I
Till date I did not receive the member access as they promised to expedite on our case. And after I made several calls to their customer service complaining about this and to cancel the membership, they stated that the contract only allows you to cancel within 5 days of signing for the membership, The worst it they did not even send any login details till the 5 days were over. Inspite of several calls and asking them to direct me to the cancellation team, they took 2 weeks to finally have someone respond to my complaint.
Coral Mendoza from their Analyst team started to look into my case, and she was just not ready to listen to my reason of why I wanted to cancel the membership. I had already paid about 2500 USD upfront and this madam comes back saying if I were to cancel, I needed to pay 30% of the remaining amount.
I kept telling them I wanted to cancel the membership and get the full refund as they did not abide by the promises they made to get us the member access. They make such a big blunder and now I am paying the price fro it.
This has been my worst experience in soo many years of travelling and I RECOMMEND EVERYONE DO NOT FALL INTO THEIR TRAP just like we did.
The whole membership is a scam and they will do nothing to make it a pleasant experience for you. You will only end up wasting your money.
This is the place for over-the-top luxury, service and adventure. The property is amazing - I have never seen anything like it. There are caves, waterways and pools everywhere. The service staff is as good as I have ever experienced, if not better. The food is good, but not the best I have ever had - even that won't disappoint. Your room includes entry into 8 eco-parks. I loved ziplining at night in Xplor Fuego. The Xenotes were awesome and Xcaret Park is rated as one on the best themed parks in the world. These are close and transportation is provided. Skip the sales pitch and, if you just want to lay around go to another resort. This place is designed for adventure. It is awesome!