Kiawah Island Golf Resort Reviews

1 Sanctuary Beach Drive, Kiawah Island, SC

families recommend
329 family reviews

Our Member Reviews:

Entirely Disappointing - needs revamp of M&M (Maintenance & Management)
by MrsT
Villa was comfy - but the Resort did NOT maintain it properly, My DH had to fix the stove-top burner, plus other items, plus several were NOT cleaned properly (beautiful, expensive carpet was previously left wet, on obvious stain, so it ... more buckled), several windows & coverings were in disrepair. The pool Locker & shower areas desperately needed STEAM CLEANING - it was like the 'black hole of calcutta'! For such an expensive place, you'd like to expect MAINTENANCE would be kept up, no less CLEANING STANDARDS to be liveable. Also pool attendents were gone @ 4 pm, when they stated it would be open till 5 - so no towels available therefrom - had to drip dry in cooling air temps.

Also reservationist made 'trouble' deliberately, as the arrangements were made directly with Villa Owner, so they must have been annoyed at not getting a 'cut', and took it out on us - saying we had NO reservations, when in fact we DID - so they demanded we annoy the Owner on a Sunday night! All they had to do was ask our first names (obvious). That was deliberately NASTY! Also some of the staff made inappropriate remarks ss they must have 'count' of how much they'll make in 'bell hop' tips (my DH took our bags down himself - seeking some exercise), and they were rude about realizing we did it ourselves. Also they must project how much they'll also make in food sales - as similar uncalled for comments were made due to us getting groceries & 'cooking in' a few meals. These experiences sadly seemed more mercenary than hospitable!
Although the Beach was lovely, I would NEVER BUY HERE, not wanting my guests to have rude service, nor my property destroyed via neglect!

Date of Stay: 04/29/2014
Children in Party: 1

Money Value
Pool & Water Fun

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