by Whitney Rife
The Lodge at Bryce Canyon offers a 1920s elegance with hickory furnishings as well as its historical setting in the national park. Nearby, guests can access the amphitheater’s rim and hiking trails. Four different types of suites, motel-style rooms and spacious cabins are available at The Lodge. The hotel is a great place for families who want to relax with nature, as there are no televisions in the rooms. Motel rooms have two beds, a full bath and a private porch or balcony. Suites offer two separate rooms, a sitting area, clock radios and coffeemakers. The Western Cabins feature private porches and log fireplaces. Cribs and rollaway beds are available on request. Guest laundry facilities are at The Lodge, too. The dining room serves up gorgeous views of the Ponderosa Pine Forest in a rustic atmosphere. It is open for all meals. Green Restaurant offers organic and locally-inspired dishes, focusing on sustainability. In-room dining is also available, and box lunches for hikes can be provided. Children under 17 stay for free with parents. The national park provides ranger-led children’s programs.
Our Editor Loves
- Rooms, suites & cabins
- Kids 16 and under stay for free
- In Bryce Canyon National Park
When problems occur that seem one off, I typically ignore them in reviews of hotels. When the problems seem systemic, then I want to provide help to other travelers to avoid problems I've encountered. When I arrived at The Lodge, the clerk had no record of my reservation which had been paid in advance. The clerk told me that this was the fault of the 3rd party booking company and there was NOTHING he could do to assist. It was like: "Here's your hat. What's your hurry." This is a terrible was to begin a trip that began with twelve-hours door to door travel.
Luckily for me, The Lodge had an available room so I was able to pay for a second room out of pocket but enough about that. Also, the 3rd party booking company refunded my money but enough about that. What is important here is what I learned and what I surmise. (See the very bottom for a quick review of this passable hotel in an amazingly good location.)
For starters, I had NO IDEA that I was booking through a 3rd party agency. I followed a link from the Bryce Canyon National Park website to the Forever Resorts website. My best guess is that Forever Resorts places advertisements on their website. I have no idea how or why but I ended up on a website for a Swiss room finder. I thought I was doing the thing you need to do. Tip 1: Reserve by phone. Tip 2: If booking online, be very wary on where you click.
While I was working with the staff at the front desk, they shared several horror stories of other travelers arriving with fully paid bookings but were absent from the Lodge's reservation system. My favorite occurred before my very eyes. A traveler arrived with a paper receipt showing a two-day reservation. The Lodge's system said only one day. The clerk, of course, blamed the 3rd party booker and explained to the frazzled travelers that they could stay for only one night. There were other stories the clerks shared with me. My conclusion is that the problem could not be fully explained by incompetent booking agencies. There may well be something wrong with The Lodge's back end. Whatever the case, Tip 3: Confirm your booking by calling The Lodge directly. You should probably also call again before you begin your travel to verify that the reservation remains in place.
The attitude that the customer is wrong and the computer is right really irks me. I'd say to avoid this place but I cannot. The location, minutes by foot away from the rim of Bryce Canyon, is too good to pass up. We stayed in a motel room, which was large and well appointed. We dined in the restaurant which is okay and not too overpriced. You'll have a nice time here if you can navigate the reservation system.
I booked over a year ago to make sure we got into the lodge. Well worth it. To just walk a few yards and be at the rim of canyon was spectacular. Better yet, very spotty cell service and no TVs. It was heaven.