by Lissa Poirot
Stay in famed Waikiki overlooking Fort DeRussy Park in a boutique property just steps from shopping and the beach. Accommodations of studios with kitchenettes and suites with full kitchens make the property ideal for families in need to home-like accommodations. Classic rooms are outfitted with two queen beds or a queen bed with double sofa bed, as well as mini fridge, coffee maker, and flat-screen TVs, with studios providing microwaves and toasters. Full kitchens in one-bedroom suites feature stovetops and rooms provide a king or two queen beds with a queen sofa bed, to sleep up to four comfortably. Two-bedrooms have a king bedroom, a queen bedroom, and a queen sofa bed to sleep six, with washer and dryer in-room. Guests enjoy free Wi-Fi, an outdoor heated swimming pool, and house bikes to borrow to cycle around Honolulu. A daily resort fee is charged that covers shuttle service from Waikiki to Ala Moana, weekly manager’s reception, Wi-Fi, beach towels and chairs, unlimited movies and PS3 games, and daily newspaper. Coin-operated laundry facilities are available. Parking is valet only at a daily fee. No onsite dining is available, but the hotel is within walking distance to many Waikiki restaurants.
Our Editor Loves
- Studio to two-bedroom suites
- Accommodations for six
- Kitchenettes and kitchens
- Family Room 5+
- Free Wi-Fi
The Luana Waikiki is an average mid-range hotel in Waikiki (aging building, lots of wear, but clean and functional). Service, however, is terrible-- they are renovating the floor above my room, with loud drilling and hammering all day long. No notice at check-in, no signs up anywhere on the property, you just come back to your room mid-day with obnoxiously loud noise pounding through the walls. I asked to use another room one day for my three-year-old to finish his nap in (he'd fallen asleep while we were out), and the manager flat out refused unless I wanted to pack up all of our stuff. (With a sleeping three year old, what?) My son woke up frightened by the banging noises (and the rest of the afternoon was fantastic with a sleep-deprived toddler). I wouldn't stay at another Aston property again.
This small property has the potential of delivering a five start service. It can do that by creating a culture where everyone in the staff believes in that mission. Three people I encountered made me question wether or not I mattered as a guest—that’s not a good experience. Getting out of a taxi on a rainy day, I was carrying a sleeping 18 month old, umbrella, bag and stroller. A young man sweeping was near and I asked him to please get the porter so they could send my bag and stroller to my room. He said go to the front desk and he kept sweeping. Then I got locked out of my room and with all 3 kids I approached
asked the house keeping lady for help, she said go to the front desk. And at the front desk, going to pick up the adopted beta fish, a young lady seemed to ignore me standing there in the small and quiet lobby for an awkward moment until I asked her if she was open. Finally, the young man taking out the garbage in my suite, sent me to ask the front desk because he didn’t know, when I asked if the Royal Hawaiian was on this same street. A simple smile, a simple may I help you, are inexpensive and 100% about corporate culture. I truly believe you can do better with your people—this is the easy part for most properties. And other small properties succeed in giving a 5 star quality service. The good stuff is the breakfast credit is good, the towel card is overkill for your tiny pool, the permanent puddle in front of your property is a plumbing issue -fix it. The TV in my suite was tiny in an old cabinet -fix it. The A/C needs some attention—clean the filter. My toilet had to be serviced twice because of a loud whistling noise (to your point each time we called maintenance was there in under 5 minutes). We reserved a double queen, you failed and gave me a cot. Get AC in hallway...it’s hot and humid—fix it. The bathroom needs an extractor—the bathroom odors lingering —fix it! And make sure the mattress fits the bed—very easy fix. Jessica, Tyler and James and (the other porter with ponytail) were helpful. Otherwise we enjoyed our stay but would not reconsider unless you made these changes!