We have been to Kapalua and the Ritz seven times in the past 10 years, and after this visit we won't come back. Kapalua has become a sad place. The staff are grumpy and unfriendly. The restaurant hours are limited. It's hard to get towels and service. There is much more "adult only" spaces than in previous visits. There aren't great kid activities as there once were. At the same time, the prices continue to rise. Overpriced and little luxury. We will definitely be looking for a new Maui or other Hawaiian destination for next year and are very sad that Kapalua which used to be a quiet, welcoming paradise does not exist anymore.