Novotel hotels have a reputation for being family oriented, and Novotel London Tower Bridge lives up to that reputation. From spacious family rooms that accommodate four guests to nutritious children’s menus and play areas, Novotel has it covered. Each room features a flat screen television, rain head showers, complimentary water, and coffee and tea making facilities. A continental breakfast is served every morning, and kids eat free. The onsite restaurant serves international dishes throughout the day. The hotel boasts a prime location in central London, so families can visit museums and galleries, shop or sightsee all within two miles of their accommodation.
Our Editor Loves
- Family rooms
- Public transit
- Kids' menus
- Children Programs
- Free Wi-Fi
- Onsite Dining
There are so many issues with this hotel and is deceiving that they market it as a 4-star hotel
To begin with, they have dirty furniture in the lobby with a reception table (not counter) that is often chaotic as there is no order or organization.
The quality of the beds is so bad as they use foam pillows (photo below) and polyester sheets. The walls are paper thin. We were subjected to hearing an argument of guests nextdoor through the connecting door until 1:30 am and the hallway.
Finally, the shower from the ceiling sprays the entire counter, floor, and mirror of the bathroom floor.
I had left my iphone on the bathroom counter not knowing the defective shower situation. My phone was destroyed.
We will never return to a Novotel brand ever again.
The employees are not empowered and cannot and will not do anything to remedy.
by Tony D
Awesome location, close to Tower castle and bridge with easy access to hop on hop off buses for those sight seeing. The rooms are pretty small with no seperate bathroom. Beds were comfortable and the view of the tower out of our window was amazing.