by Jeff Bogle
The familiar affordable chain of Marriott hotels once again provides families with so many things they love and crave while traveling far away from home: a warm indoor pool, a free breakfast and SportCourt for tennis and/or volleyball. While at the Residence Inn Suites Midtown Anchorage, choose from studio suites with one queen bed and a sofa bed or a one-bedroom queen with a sofa bed, or let your family really spread out in a two-bedroom suite with a pair of queens and a sofa bed with two bathrooms.
The Residence Inn Suites Midtown in Anchorage is close to downtown, with the museums, restaurants and sights of the city, but even closer to the airport with free shuttle to and from Ted Stevens International. Within a few miles, there are golf courses, bicycle trails and more outdoor adventures awaiting you and your children.
Our Editor Loves
- Indoor pool and hot tub
- Free breakfast buffet
- Connecting Rooms
- Family Room 5+
- Free Breakfast
- Free Wi-Fi
A couple of Keystone Cops got together and decided to run a hotel. At least that’s the way it seemed.
Problems started at check in. I had used an Upgrade Night to upgrade our family from a one bedroom to a two. I received confirmation from Marriott a couple days prior. When we checked in, the ladies at reception said, sorry, we’re sold out of 2 bdr, so we’ll put you on two studios. We didn’t want to be separated from our two young girls, we declined. After some back and forth, the receptionist miraculously found a 2 bdr. I suspect someone else got bumped. I’m a Titanium member, approaching lifetime Platinum status and when I’m confirmed in a room, I expect that room to be available. And if someone has to be inconvenienced, it shouldn’t be the Titanium member. Sorry folks. That’s the way it works. Or should.
At that time, I asked to reserve the shuttle for 8:30am to the train station the following morning. She wrote it on a post it note and said, sure, no problem. More about that later.
Took a shower and noticed that my wife had already opened a bar of soap and left it in the shower. So I used that one. Then discovered that she hadn’t in fact opened that soap so it appears I used a bar of soap from the previous guest. Nice.
Called down and asked for the sofa bed to be made up. She called back 15 mins later and asked, did you ask for the sofa bed to be made up because I forgot who called. I called again to ask for two blankets (after trying the same request on the Bonvoy app which went unanswered). One, not two, blanket was delivered. Small points but just shows they simply don’t have basic listening skills.
Because I had a bad feeling, I went to the reception the following morning to confirm our 8:30 shuttle. Different receptionist now, who pulled out the official shuttle reservation list and said, you’re not on the list, and in any event, we don’t do 8:30 shuttles. After I complained, and to her credit, she called other Marriott properties and arranged for a van from the Courtyard who came to pick us up. This lady was far better than the two the previous night and I was probably harder on her than I should have been.
So, clueless personnel combined with appalling room cleanliness. Only reason it gets two stars instead of one is the newly renovated rooms. You could still smell the fresh paint.
I stayed here for almost three months. Home away from home while working. They were doing renovations for worked real hard to keeping everything as normal as possible. The staff there was helpful and accommodating all the time