I arrived a bit late due to traffic so decided to just dump my bags and go and meet my family (who were staying round the corner) for dinner. When I returned and really went in and looked at the room it was dirty and it smelt of smoke. I booked through Agoda and it asked if I wanted a smoking or non- smoking room - I chose non. But there was an ashtray and it stank of smoke. I went to run a bath and the taps didn’t work, only the shower in the bath - so I’d have to fill the bath up with the shower! And the WiFi in the room was a terrible connection. So I went to the desk and pointed out that I’d paid for a deluxe non smoking room and that my room was dirty, smelly and the bath didn’t work, as well as the WiFi issue. The man at the desk didn’t seem to care about what I was saying except to show me he could use Facebook so the WiFi must be good!! He said the manager wasn’t back until the morning and told me to come back then. I asked if he had another room, he said they had 1 room that was a twin instead of a double. I asked to look at it and another man then came and showed me - it didn’t smell and the taps worked so I took it as it was late. They didn’t help me carry my bags to move and the new room was still dirty. As you walk around the room the floor feels dirty and gritty. There is dust collected where the floor meets the skirting board all around the room. I eventually managed to get the WiFi to work by sitting by the pool.
The following morning I went to reception to see the manager. I asked to see him and the man at the desk (another man) refused to get him until I told him why. I went through the whole story - he just shrugged at me and said ‘well what do you want’!! I queried the smoking smell in a non smoking room, he said they don’t have non smoking rooms (I’ll be taking this up with Agoda). Again he asked what I wanted and I said I’d like a clean room please. He said ‘this is how we are’ and shrugged at me again. He asked if I wanted to check out, I said if I get my money back then yes. He laughed and said no money back. I asked again if my room could be cleaned properly, especially the floor - he repeated ‘this is how we are’. He was rude, dismissive and him and the security guard laughed at me. I told him he was very rude and that I’d write a poor review. He said ok and laughed more. I returned to the room and as requested by their signage - placed the ‘please clean my room’ hanger on the door and the ‘please change my sheets’ card on the bed as I’d noticed a stain on them in the morning. When I returned that evening the floor and bath were still dirty and the sheets have the same stain in the same place. I’ve given up complaining as they don’t care. I know it’s cheap but I have just moved from a hotel in Ubud what’s just as cheap and was BEAUTIFUL! They’re is no excuse. I’ve also stayed in several places in Bali and I’ve never experienced such rudeness from a member of staff.
In addition to all of this.... I still only get decent WiFi by the pool, there is only one plug in the room and it’s over by the window hidden away, the room is dark unless you open the curtains but being on the ground floor everyone can see in as there are no net curtains, the bath room is so dark that you can’t shower at night as you can’t see anything (it’s hard enough in the morning!) and there are bare wires hanging out of the wall!! Don’t be fooled by the decent photos on the websites - they are photoshopped or they use false lighting and the restaurant looks too awful to even try it!!
Never ever would I stay here again!
