Sheraton Kona Resort & Spa at Keauhou Bay

78-128 Ehukai Street, Kailua-Kona, 96740, HI

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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
  • Close

TripAdvisor Rating

Overview

More than 520 rooms and suites are available at the Sheraton Kona Resort & Spa at Keauhou Bay, formerly the Sheraton Keauhou Bay Resort & Spa, each with a contemporary decor and comfortable bedding on the “Sweet Sleeper” bed. Mini-refrigerators, coffee makers and spacious lanais are the standard, offering sweeping views of the ocean and mountains. Suites feature additional space with sitting areas. Two full-service restaurants and a coffee shop are at the Sheraton. Kai is the perfect place to start your family’s days with breakfast dishes. It is also open for dinner on select days. Firenesia is a luau-themed dinner, complete with a cultural show of Hawaiian traditions. Kids under age 6 usually dine for free and children between 6 and 12 typically receive a discount. At this resort, kids enjoy their own sandy-bottomed pool, fountains and waterslide. The Kona Country Club Golf Course is adjacent to the resort. Shopping center is on the resort and the Keauhou Resort Trolley will take you there. Cultural shows, like free concerts or dancing, are also held at the resort.

To learn more about Sheraton, please visit Sheraton.

Our Editor Loves

  • Huge children's pool and waterslide
  • Restaurants where kids eat free
  • Cultural luaus and concerts

Family Interests

  • Beach
  • Bicycling
  • Golf
  • Hiking
  • Sailing

Family Amenities

  • Laundry
  • Pool

Reviews

Lacks Guest Service experience.

by SSDNY

I booked this place thinking it is now part of Marriott group hotels. I was disappointed to hear that I can’t get access to lounge since I am not a Platinum member. I have been using lounge as a Gold Elite member on mainland. Why this difference? Beware of Resort fee for which hotel does nothing but provide pool towels. To top this fee for parking was bad specially when there is convention etc event and you go around in circle to find the parking as a paid customer but attendee for convention Centre do no pay anything. This place is so far from Reality. One should check and confirm everything before one consider this place.

A 3 star hotel that wants to be a 5 star.

by CHRussian D

This is not a bad place; solidly decent. But unattained potential is as much a problem as deficiencies.
Lost potential 1. Customer Service. I asked for an extra, roll-in bed in our room when I made our reservation. No problem, I was told. Only $25 extra. Great. At check in, I asked about it. No record of my request. Hm? Okay, asked for one again. No problem I was told. Dropped luggage in room. Walked around. Took a swim. Nice pools. Got back to room...you guessed it, no extra bed. Called desk. No record of my request. No problem I was told, only $65 extra. Excuse me? I'm told this on my THIRD request?! Challenged the fee. I was told $65 is what they cost. Here's the lost customer service potential. I should have been told on my THIRD request that they would honor the $25...but they didn't. So, AFTER I'm there and NEED the bed, I'm told of the higher price. Got me. Had a chance for a great customer service review story...but, no. BTW, the roll-in mattress was nice, but the pillow was worthless, even if at $25. Another missed opportunity. After the shenanigans, a fully good sleeping system might have made the situation bearable, but, no.

Lost potential 2.General maintenance. It's the finer points that matter. Rusty, old shower curtain loops expose lack of attention to detail. Besides, why are they using old, metal loops in the moist Hawaiian climate. So Motel 6. How about some nice, sturdy plastic, decorative loops? Once you see something like that, you start to see so many other fine, failed maintenance points.

Lost potential 3. Furniture. Rays on the Bay restaraunt is great! So how about springing for some comfortable chairs?! The cheap black plastic seats wreak of, "Eat and get out," like 30-minute bus stop diner chairs. (Remember those?) Clearly, the meal and program are meant for 2-hour seatings. So...here's an idea...get 2-hour chairs! This is such a basic restaraunt point I was disappointed in the lack of management wisdom.

Lost potential 4. Incongruity with some great things. Our dinner waiter, Conrad, was awesome. He deserves to work in a fully run luxury resort. Our room and bed were nice, but the bathroom seemed to have been taken from a Super 8. Flimsy toilet seats?! Please! So many things are real nice. Then,the less-than-nice-things undercut. them.

If this place wants to be a 5-star, fix the 3-star missed potential.

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