by Candyce H. Stapen
The 977 room Westin is well positioned across from the lakefront. Although this is a large, convention hotel, families will still feel comfortable. At check in kids receive a bag with colored pencils and other gifts. The indoor pool has a kids’ play area and the hotel features a complimentary family movie night. Although relatively small and hard-to-find, the activity centre has a Nintendo Wii and foosball as well as Karaoke equipment (reserve this ahead).
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Our Editor Loves
- Kids' play area at pool
- Kids welcome amenities
- Complimentary family movie night
I splurged on a suite on the 33rd floor. For the price, i have to say i was very disappointed. The bathroom reminded me of the first apartment i rented many years ago. the carpet looked 'tired' and the general furnishings were uninspired. No minibar. super sparse on cups/glasses etc.
also: Nice touch of the customer service team to reach out by email before i arrive to see if there is anything they can do to make my stay special - i've never had that happen before. But it only helps if you follow through on the request... i asked to arrange for a bottle of bubbles which was nowhere to be found..
Friendly service at check-in and generally. And fantastic views from the 33rd. But in total and overall, meh at best.
Even though I did a mobile check in and keys and room were ready this property does not have an exclusive line for mobile guest and long lines are exhausting because this is a busy hotel and they were short staff. Quite disappointed and on top of that I asked for a copy of my booking which the agent declined twice to do it. I got a room side way of tower facing the city.