by Phil Corless
If you’re looking for a hotel with a touch of elegance, the Westmark Fairbanks Hotel fits the bill. With 400 luxurious rooms available, a family of four will be more than comfortable in a Deluxe Queen Suite and its two queen beds. Every suite includes a kitchenette with refrigerator, microwave and coffeemaker. The hotel has two fine-dining restaurants to choose from. One, Northern Latitudes, specializes in Alaskan cuisine, while the other, Red Lantern Steak and Spirits, is the place to go for prime rib. Other amenities at the Westmark include free Wi-Fi, laundry service, fitness center and a gift shop.
The Westmark Hotel is located in the heart of downtown Fairbanks, within walking distance of its shops, galleries and restaurants. You can explore the history of the city with a free walking tour that highlights over 41 points of interest. Stop at the Golden Heart Plaza to access the riverwalk and a footbridge across the Chena River. Two miles from your hotel is the kid-favorite Pioneer Park, where history is on display with restored gold rush buildings, steam trains, mining equipment and an antique carousel. There’s also a giant playground for kids to burn off some energy. A few miles downriver is the Riverboat Discovery, an authentic Alaskan sternwheeler, that will take you on a fun and informative three-hour cruise. With its great onsite dining and convenient downtown location, the Westmark Fairbanks Hotel makes an excellent choice for your family vacation in Alaska.
Our Editor Loves
- Alaskan food at Northern Latitudes
- Gift shop in the lobby
- Free Wi-Fi
- Horse Back Riding
- Theme Park
- Water Sports
- Connecting Rooms
- Free Wi-Fi
- Onsite Dining
Very welcoming accommodations for the last night of a two week cruise/land tour expedition. Hotel is located in downtown Fairbanks and within easy walking distance (bare streets and sidewalks) to restaurants. Room was very spacious and had all the normal amenities (e.g., free WiFi). We will stay here again on our next trip to the middle of Alaska.
Having read reviews on TA saying avoid the South Tower, my travel agent got confirmation that we would have North Tower rooms, and separate from that I made sure I had confirmation from Westmark Resrevations that a note for North was on my booking.
On checking in reception staff said our rooms were in the North tower, and proceeded to give use our room keys in yellow envelopes (yellow for North, white for South). I searched in vain for room 186 North. It doesn't exist. 186 is in the South Tower. Reception took ages to sort themselves out and find me a room in the North Tower, but got there in the end.
Having experienced their incompetence, we thought it best to confirm with them that our booking included Continental Breakfast - as per the confirmation I had printed out. I was told that it wasn't - that they only do Continental Breakfast until 20th September. I was being told that on 16th September.
As it happened, breakfast was horrible. All I wanted was a nice hot milky coffee and a Danish pastry. I waited almost 15 minutes for a cup of hot milky coffee and when it came, it wasn't even lukewarm. The Danish was hard, heavy and felt like yesterday's. Ugh. We couldn't face it the next morning and went elsewhere, even though it was paid for in our room rate.
We asked for our names to be added to the list for a call through the night if the Northen Lights/Aurora Borealis were visible. No call, so presumably no Lights. Until we found ourselves sharing a transfer car with a couple who were saying they had seen the Lights from their hotel room. Oh - which hotel? Westmark. So there had been lights visible from the hotel, and we didn't get to see them. I wish I'd stayed up all night watching for them. My first opportunity and thanks to the hotel staff, I missed them.
We both hung the card on our doors for a $5 voucher in lieu of room servicing. My friend's room wasn't touched but I was suprised to get to my room at the end of the next day to find the bed made, bin emptied and towel replaced even though I had left it handing to dry over the shower rail and it shouldn't have been replaced even with a full service.
We used our vouchers at dinner in the hotel's Red Lantern, and that was tasty and the service very good. The only good, professional service we received.
If I ever go to Fairbanks again, I will certainly not stay at the Westmark.