by Whitney Rife
Affinia Shelburne resides in the middle of Murray Hill neighborhood in Manhattan. It features an array of rooms, including an apartment-style two-bedroom suite. Like all the Affinia hotels, Shelburne focuses on providing a unique and customized experience for guests. Kids can even order a rubber ducky from the front desk! Families will love the My Family Package, which features in-room boardgames, walking tours on iPods and a complimentary travel backpack carrying Frommers, an adventure card deck and a digital camera. Also, the hotel even offers a Jet Set Pet Package to accommodate pets with walking and sitting services, a travel dog bowl and a pet bed. Affinia’s Rare Bar & Grill is on the street level of the hotel, specializing in hamburgers. Also, Rare View is a lounge on the top story, offering an amazing rooftop cityscape.
Our Editor Loves
- Family and pet packages
- Onsite restaurant specializing in hamburgers
- Rooftop views
- Family Room 5+
- Onsite Dining
by Mrmrs Michael C
The Shelburne Hotel by Affinia is a wonderful place to stay when visiting New York City.
You are just a few blocks from Grand Central Station so going anywhere by the subway is easy. We saw a performance at Carnegie Hall and a play at the Imperial Theater both easy to get to from the hotel. One day we went to Hudson Yards and The Vessel also easy to get to, the number 7 subway. The variety of restaurants is truly amazing and we tried a new ramen place on 36th & 3rd Ave Tenho Ramen truly enjoyable.
Worst experience staying at this hotel. We’ve previously stayed at the Fifty NYC Affinia and had a great experience and were excited to try the Shelburne. My husband spoke to the evening manager, Ronald Lewis, prior to coming in because we booked 2 rooms for our entire family and were going to have to check in around 1am with 2 small children (ages 8 months and 3yo). We requested that the 2 rooms be close to one another if possible, and Ron told my husband that this would not be an issue due to their abundance of rooms available. We were put in 2 rooms on the 10th floor, one of which is a suite. Check-in was a very long process, approximately 30 mins with Lauren R., whose answers to any questions were "I'm new so I don't know the answer to that."
The hallway outside our suite (room 1006) smelled of alcohol and marijuana. My husband reported it to the night staff on duty, and the person at the desk said that she would make sure to move our room in the morning. When my husband was returning to the room, a teenager that was clearly drunk was throwing up in the hallway right outside our room.
In the morning, no apologies or information about a new room was given to us because there had been no communication to the day staff. We all had headaches from smelling smoke all night and the hallway still smelled, so we were told to pack all our stuff and that our rooms would be moved while we were out and about in the city. We took out an hour of time to pack up the 2 rooms so that when we returned in the evening, we would have new rooms. When we returned in the evening, no moves had been made, and Ron, the evening manager, got very argumentative with my husband. There were no apologies for our experience and Ron told my husband we could check out. Only when my husband mentioned that I'm a TripAdvisor reviewer were we finally moved to the 14th floor, but only 1 of the 2 rooms and Ron then became more accommodating. The only hospitable staff people we met during our stay were the bellmen. Its very unlikely I would ever return to the Shelburne and highly recommend staying somewhere else! The rooms themselves are very clean, spacious, and recently renovated but the staff is the downfall.