BEST WESTERN Big Bear Chateau

42200 Moonridge Road, Big Bear Lake, 92315, CA

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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

The BEST WESTERN Big Bear Chateau offers families 80 guestrooms with double beds, coffee makers, fireplaces, free Wi-Fi, TV’s and refrigerators and microwaves upon request. Rollaway beds are available for a nightly fee, but only in rooms with one bed. The hotel has an outdoor, heated pool that is open seasonally, but is also close to Big Bear Lake, where families can enjoy biking, hiking, fishing, swimming and other lake activities. There is a game room onsite, too, with air hockey, Ping Pong, arcade games, board games and billiards. When it is time for a family meal, enjoy dinner at the onsite restaurant, but don’t worry about breakfast — it’s complimentary for all guests daily.

Our Editor Loves

  • Complimentary breakfast
  • Game room and pool
  • Fireplaces in all rooms

Family Interests

  • Hiking
  • Museum/Cultural

Family Amenities

  • Free Breakfast
  • Free Wi-Fi
  • Game Room
  • Onsite Dining
  • Pool

Reviews

Property and breakfast were great! Mgmt not so much

by Bri2020

Property is older but works, custom made egg breakfast was good. Had an issue while staying there when I switched on the shower and the bathtub spout flew off the wall and hit me. Never though I'd experience that at a hotel. When I reported it to the hotel they asked if I was okay then basically said don't come back later and tell us you're injured. Completed BW corporate survey advising them of issue and later spoke with manager who informed me she was semi retired. Recommended they have maintenance check other showers so doesn't happen to someone else but felt like I was dismissed. The hotel made me feel like the bad guy for bring up an incident then offered 3000 rewards points for getting hit with a piece of metal in the shower. Will not be staying there again.

Outdated, smelly and dirty

by Ginny R

I was so looking forward to this trip, but unfortunately this hotel fell a little short for me. Everything looks to be about 30 years old and badly in need of replacement. I was so excited for the jacuzzi tub but some weird brown stuff came out of the jets and I was too grossed out to try it, even after rinsing the tub a few times. Everything in the room smelled musty. On the positive side, the staff was very nice and the free breakfast was good. I wouldn't go back though. I feel like I paid more for a jacuzzi tub that wasn't usable.

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