We also booked 2 nights and didn’t need the second night ,on our email it said cancel with in 48 hours notice!!!
Also told the email was a mistake and no refunds !! So I phoned the Best Western help line and he cancelled the booking and did me a single night
The hotel phoned me in a big strop to say I don’t know how you did that well turns out it was a flexible booking and could be cancelled. I was also changed for parking......they don’t charge they told me at the front desk for parking something fishy there !!!
Did not have breakfast as Gails looked way more exciting. So beware of booking direct it does not pay ! Room clean but very noisy and compact Room 123 faces the road a very nasty experience in all !

Don’t be fooled by word Palace in the title , nor by the pictures if you’re booking a double room. The pictures are of the king size . The double room is tiny and would be very cramped for 2 people. £126.00 for a mid week November night for one, is very expensive. The hotel is very very noisy in spite of asking for a quiet room. You can hear everything next door. I appreciate it’s a converted building.
The positives are overall cleanliness and courtesy drinks machine in reception plus reception staff were polite. Good shower
Breakfast was a good range but very disconcerting having two members of staff either walking around me and seemingly constantly looking over at me . I felt I had done something wrong ! Couldn’t wait to get out of there