We stayed there during the night before our wedding. We walked into the room with our dogs and the smell of foul urine was overpowering. We reported it immediately, the manager came to our room, acknowledging the odor and sprayed. We were unable to change rooms that night as they had no additional pet friendly rooms. We didnt want the hassel of changing hotels as our entire family stayed there, so 5 rooms booked. They assured us the odor problem would be resolved, it wasn't. Then they wouldn't refund us for the night, they offered us 5000 reward points, but only gave us 3800. Which is like 25% off of a night stay. The gentleman that gave us the points assured us it was 5 nights worth of points. He lied. We stayed at two more best westerns during our honeymoon as we like the hotels of BW, but due to their unwillingness to correct this situation, neither us, nor our family will ever stay in a BW again, and we will warn as many people we can, to stay away. What terrible customer service.
