We booked this hotel about 2 months in advance and asked for adjoining rooms. When we arrived we discovered our rooms weren't even on the same floor. The person at the front desk, Chris, said he could do nothing to accommodate us and proceeded to scold me for booking on Hotels.com, as we could not make special requests through a third party site. (Our next hotel said "of course your rooms are adjoining" because we made that request- through Hotels.com!) When we got to our room there was no chair- just an empty space where one should be. I went down to inquire about a chair and Chris told me that things were taken out of the room for painting and, again, scolded me for booking through a 3rd party. He said he would get me a chair and came out with a kitchen chair, saying that was the best he could do. Another scolding. No apology, no attempt to make things right. My husband went down later to ask about a better chair and Chris had the audacity to suggest we just come and sit in the lobby with our friends!
The rest of the hotel was fine. The room was clean, the bed was comfortable and the breakfast was fine. I just can't give more than 1 star because of the rude treatment and lack of hospitality we received at the front desk.
