by Amanda Norcross
Opened in 2018, the Grand Palladium Costa Mujeres Resort & Spa is a beachfront, all-inclusive resort in Mexico. It features nine restaurants; four swimming pools; programming for babies, kids, and teens; and a spa. It offers a total of 673 rooms, each featuring a balcony or terrace. Luxurious swim-up rooms for families are also available.
Our Editor Loves
- All-inclusive rates
- Swim-up rooms for families
- Age-specific kids' clubs
- All Inclusive Rates
- Water Sports
- Children Programs
- Connecting Rooms
- Family Room 5+
- Free Wi-Fi
- Onsite Dining
We arrived on Saturday August 17th & have been floored by the customer service of the entire staff on this property. We stayed on the Grand Palladium side. From the moment we checked in the receptionist took note that their was five of us staying and made sure we all individually had a bed to sleep in. Then as the days progressed we were encountered by wonderful golf cart drivers such as Luis, Rafael, Manuel and so much more who made sure we got to where we needed to be. From the team at Poseidon Antonio & his staff they definitely always welcomed us with open hands. && the POP team, Ivana & so much more from the pool team just made sure we were taken care of. The spa was ultimately just heaven, Julieta definitely got all the kinks out. Lastly, to Neo tonight in his help to closing out my bill I would definitely say it’s been a pleasure. Lastly, I can’t forget about my Mex restaurant team... from Dayani, Guillermo, Elias, Veronica & Pedro, thank you for making me feel at home. And Israel for remembering all the essential facts of our conversation! Thank you for making our stay in Cancun, Mexico one for the books!!
We attended a wedding in July at this hotel. Let’s start by saying that it isn’t at least 45 minutes ,plus away from the airport ...
Thé complex is located on the ocean BUT cannot Ben seen by most of the buildings that were opens when we were there...and the beach is quite a way from the main pool and any of the accommodations .
We had people in our group with disabilities Nd they had to wait for long periods to get a ride from the transport provided by the hotel,,,after trying and waiting for several time ourselves, we decided to walk most of the time ,
The rooms were very nice , the pool we’ll used but not too crowded .the food was the same in most of the venue and nothing spectacular , even in the specialty restaurants ..again trying to REACH the restaurants ,which were located about 50 feet away from our complex ACROSS the water was a drag and a very long walk ...as there was no bridge or boat rides available ...lack of sidewalk lights made it treacherous ..it’s very dark at night anywhere you go in the complex .
More over the water bridges needs to be built ( and soon ,) ...otherwise the whole geography of the place makes no sense .
I also think that for what we got , the daily rate was expensive , ...we are not drinkers and waiters were pushing colada and juices every time you turned ...I would prefer better food , service for other thing beside drinks .
The entertainment was so,so ,,,add on needed and expensive for special show ..