by Courtney Elko
Located near the Blue Ridge Mountains and not far from the Blue Ridge Parkway, this hotel is also situated near Chimney Rock Park and the Biltmore Estate. Families will find lots of hiking trails nearby as well. After a day of exploring and hiking, families can head back to the hotel for some quality time by the indoor, heated pool. The kids can swim and play while the adults can put their feet up and relax around the pool deck. The comfortable guestrooms and suites feature a mini-fridge, coffee maker, sleeper sofa and flat screen television. Cribs, rollaway beds and connecting rooms are all available upon request. Complimentary Wi-Fi access can be found in the guestrooms, making it convenient for both kids and adults to stay connected to work, home and school. Pets are welcome at this hotel for a nightly fee. So there is no need to leave any four legged family members at home. The onsite restaurant, 435 Grille, is a great spot for families to enjoy breakfast and dinner.
Our Editor Loves
- Nearby hiking trails and waterfalls
- Chimney Rock Park nearby
- Connecting Rooms
- Family Room 5+
- Free Wi-Fi
- Onsite Dining
From the start of our stay this hotel was a nightmare. I booked a king room for our night there. When we arrived, we were placed in a double room. It was filthy and had the most horrible stench of marijuana when we entered. I immediately returned to the desk and told the young man about being placed in the wrong room and the horrible stench. His attitude became very short, almost cutting me off as I was explaining. He stated that we were placed in a double room because that is all that they had available (even after booking a king room). I was even verbally scolded for booking on hotels.com rather than their website. After explaining both issues, the young man placed us in a different double room. We had been traveling all day and were too exhausted to deal with anything else at this point. When we arrived in the second room, things still continued to go downhill. The sheets on one double bed were very evidently dirty. There were stains and hair in the sheets. We moved over to the second double bed in the room, this one appeared to be clean. Like I said, we were too exhausted to keep moving around. Next we found dried tooth paste on the stopper in the sink and long hair in the shower. The next day we couldn’t wait to leave. Upon checkout we voiced our concerns, once again brushed off. This young girl told us a manager would contact us to make things right. Obviously, this did not happen. This was one of the worst stays we have ever had, if not the worst.
We love travelling to western North Carolina during all the seasons. We use this hotel as our base. On the first trip it was a little difficult to find-it is on a hill, but once familiar, it is the best and very easy to enter and exit even during peak traffic. Very family oriented with a pool inside and out-they connect, breakfast area, grill area and bar. Quiet hours are posted.