this hotel belongs to vigaltravel and we stayed there because our ship, yate darwin, had an accident and the yate also belongs to vigaltravel.
i would strongly recommend to never book something over vigaltravel and especially not the darwin yacht! for those who just want to get the short information without reading the whole text: we got lied to, my boyfriend got hit by the guide with the dingi, crew hit on the single passangers and after the darwin had an accident they commited fraud and torn out a page of the captains logbook.
but lets start: we had a nice cruise until the first of march 2019. some passangers were not happy, but we were! then at 21.45 the boat hit something. many of the passangers felt the same. the next morning we woke up at the same spot again. (between baltra and santa cruz)
we were told that the boat caught a rope from a fisherman, even tough it sounded pretty different. that was the point when they should have moved us to another boat. (it is stated like that in the Policies of the company) they did not.
their suggestion was to drive around with the dingue for 3 hours without walking or snorkeling. no way! we insisted. so they drove us to puerto ayuro and we did a day trip from there. the guide promised us to do everything we missed on the next day.
in the evening we were on the darwin again and they promised us, that the boat will go to san cristobal this evening. they tried to fix the boat with two fishermen and a compressor with a motor (that is not only inefficient, is is also dangerous for the „divers“). the guide told us it would not be possible to do the things we missed because of the regulations. after 16 years of being a guide he should have known that before he made the promises. but we think he just lied.
we woke up the morning again at the same spot between baltra and santa cruz. now we were angry because they lied to us twice! we checked the captains logbook to see what really happended the night of the accident. a page was torn out the night of the accident!!! that is illegal! and defenitely not a coincidence..
we think they hit something and instead of calling the police (they have to do that) they wanted to cover it up.
they promised us that we can talk to the owner about a refund but then he was suddenly not on the island anymore and they were not allowed to give us his number.
also my boyfriend was hit by the dingi while snorkeling because the guide was talking to someone! that was sooo dangerous and he didnt even say sorry!
another thing that bothers me was that a single female passanger has been hit on by the crew which i find very unprofessional.
so thats our story..i would never book that company again. they are criminals! we told another guide on another island and he said that that was not the first time he heard bad things about the yacht darwin and advised us where to go with this story:) ministerio de turismo, observatiorio de turismo, the armada and the capitanía del puerto ayuro.
btw: the red booby was ok. breakfast was not good, rooms were clean. but definitely to expensive.
