by Courtney Elko
Families will love this Toronto hotel with its 3,000-square-foot kids’ activity center, a 250-seat cinema for movie nights, and an amazing rooftop pool that kids can’t help but jump in. There are tennis and squash courts, pilates and spinning studios, an art gallery, the hotel is pet friendly and there are no resort fees at Hotel X. There are several onsite dining options for breakfast, lunch and dinner. The guestrooms and suites feature excellent Toronto skyline and Lake Ontario views. They feature queen and king beds, a mini-fridge, Nespresso coffee maker, complimentary bottled water and complimentary Wi-Fi.
Our Editor Loves
- Rooftop pool
- In-house movie theater with 250 seats
- Pet friendly
- Free Wi-Fi
- Onsite Dining
My girlfriends and I enjoyed a night at the hotel in a very large suite and got the Library Club Access. We loved the club and our suite and bathroom with soaker tub. The pool is lovely and the views are amazing from every angle. But the pool is entirely catered to children, there were over 20 in the pool until the 10 pm closing. If you want to come here as an adult to relax think again. Noise, screaming, splashing and no supervisors, security or lifeguards doing anything about it. There were also no servers from the bar, we had to go inside to order. There were also kids at the bar on the 27th floor at midnight. My quadruple income, no kids friends and I can spend our money where ever we please, I'm not sure we will come here again. The hot tub and fitness center is under construction and not available.
A hotel's core business is selling sleep
This hotel was designed for a photo spread, not for a guest
It's made for robots
Construction noise within the hotel in the early morning means they place their convenience above your sleep ( which is what you bought).
This morning at 8:30 sharp ( which means the crew supervisor is looking at their watch ) rock drill and hammering commenced.
You may be give a key in an envelope- unseal & remove that before entering elevator ( theme; dark on dark) and don't be polite- push past others to the key sensor or you may be on a ride- if you miss your floor, you can only enter your floor after returning to the lobby.
Add quirky room style which gives us indecipherable light switches and enough sharp edges on the furniture to get a bruise or 2.
If you have enough light, push into the bathroom and a conventional light switch will illuminate enough to find and poke at the light switches ( which control on a delay, so you don;t have a result when poking...it's a game) Don't use the conventional rocker light switch by the door- it appears to cancel out any settings you've stumbled on and the game continues.
A nightlight would be nice- leaving the bath light on doesn't work as the door is frosted glass.
An overall gray colour palette means you will feel no joy.
Don't forget your glasses as you try to figure out how to:
Turn on the shower without getting scalded or froze, which head the water will come from and how to do this without covering the floor with water *
Eco-concious or cheap, don;t forget to unwrap and take the soap from the basin into the shower before you get wet- you get 1 bar in one place
The amenities in the shower need to be read with glasses- the darker blue clear is the shampoo, the lighter blue clear is shower gel, the opaque white with blue tint is the conditioner
The bathroom and shower flooring material is a coarse stone tile- this is a perfect habitat for virus, bacteria and fungii.
Cover the floor with their towels or wear flip flops.
The heavy glass door to the bathroom takes inordinate force to move, the handles have some sharp edges- be careful.
The bathroom drawer pulls are just above knee level and sharp, careful after you push the door, and momentum carries you through.
A less than usual cabinet overhang means you may stub your toes when washing at the sink.
Pulling the toilet roll will set up a low frequency hum, the likes of Zug Island- once you know what it is, you'll hear it from the other rooms as well.
The attention is paid to the food and bev and the lobby-
IF there is a special event in progress, you may find that hyped areas/amenities of the hotel are not available to the guest ( velvet ropes ) as they are reserved for "specials".
That rooftop drink and view you though you might have...you ain't.
I've contacted travel agent and hope to never see this place again.
*how to use HOTEL X shower:
The default is to spray water from the hand wand- in my case pointed out the shower door by housekeeping- turn this into the shower- open the valve to a moderate pressure and pull knob ( not easy when wet /slippery) to activate shower head. Pressure must be high to maintain this position or it will continue to come from wand.
Hot is counter clockwise