by Lissa Poirot
The 23-story JW Marriott is located in the heart of the Houston Galleria, providing walking access to the city’s best restaurants and shops. 490 guest rooms include two double beds or a king bed with sleeper sofa option. Wi-Fi is available (at a fee) and onsite parking is available with self- and valet options (both also at a fee). Guests can grab Starbucks coffee, and breakfast, lunch and dinner at the hotel’s Destino restaurant. The kids will enjoy the hotel’s swimming pools, with both indoor and outdoor options.
Our Editor Loves
- Onsite dining
- Galleria location
- Swimming pools
- Onsite Dining
Stayed here for a short trip to Houston for a music festival. Valet service was excellent. We were warmly greeted by the front desk. The hotel room was beautiful with a shower and soaking tub. The included breakfast was decent. Great shuttle service to local destination. The shuttle service is either a suburban or a Tesla model x. The only drawback was that the hotel lacks a pool or jacuzzi.
Stayed here just one night. A step up from a regular Marriott with overall good service levels but major issues with the rooms.
A good first impression thanks to a friendly check-in. Apparently the hotel was full and there was no upgrade available but I was given complimentary lounge access - a nice gesture. Once I got to the room I understand why - this room was ridiculously small. It would be considered small in New York never mind Houston. A hotel of this caliber should not be selling shoeboxes.
I called and asked if they had any other rooms available. They were very kind and offered me a bigger room. I got the keys and moved. The room smelled really badly - it was a damp, musty smell so I asked to be moved back to the cupboard.
The night got worse when after giving me new keys I went to the lounge and the keys didn’t work. So off I went again back downstairs and a different employee told me I didn’t have lounge access and spent 10mins explaining what happened. On check-out a nice employee did offer me bonus points for the mishaps.
Other than these annoying issues which really affected my stay the hotel had been refreshed but wasn’t a luxury hotel.
This was my first and last stay at a JW Marriott.