After walking from the train station, I was sure that our hotel was going to be dingy and small like some that we passed. I couldn't have been more wrong!

You're welcome into a warm, art-deco period decorated foyer, and the receptionists were only too happy to welcome us.

Our bedroom was exactly what we expected, tidy, spacious, clean and modern enough - the only complaint I would have is that there was no milk for tea and coffee, and they slyly put a price list in the cupboard for the snacks and mini fridge beverages. But we slept like logs, and I welcomed the single beds pushed together as I got more room!!!

Pretty much central location for everything you'd want to see in Amsterdam, and there's two tram stops outside which are around €7.20 for a full days travel.

We had breakfast included within our price, and we were so so impressed - the selection kept hunger at bay until dinner (bread, pastries, continental, eggs, granola etc). The staff who worked in the kitchens at this time were lovely, and only too happy to help if you wanted anything.

But if you're not happy with what's available, you're close enough to thousands of cafes and restaurants to find something else!

Overall, extremely content with our visit, and if we were back in the area, NH Schiller would be our first port of call.

We booked NH Schiller because of the nice location and the photos online. It looked very nice and clean. When we got there and checked in, the room that was given to us was in the attic. We felt very deceived and disappointed. We didn't even have a window in our bedroom. It was a bizzare layout. You walk in and immediately to the right is the bathroom. Then there's a small sitting room with a small half circle attic window. On the left is the bedroom (without a window) and a sloping ceiling. In the bathroom, there was an old tag on the floor as if no one has even tried to clean it. All the table tops were dusty as well.

We talked to reception regarding our room and a very nice blonde lady eased our concerns. She said that the advertised photos online are actually for a superior room and they have already requested IT to fix and change it. She offered to move us to another room and give us complimentary breakfast. We agreed and left for our dinner on a good note.

The following morning, we want to follow up for the logistics of moving to our new room since we are going out for the whole day. It was a different lady this time and she was very rude. She basically said that what we have is a nice room and she doesn't understand why we are complaining and want to move to another room. I showed her photos of our room and photos of the advertised rooms online. She said we shouldn't expect the exact same room on the ad. We said we understand but atleast give us a similar room that's comparable and have atleast a window and not a sloping wall. She also kept taking my phone to show me that the photos online are just standard rooms and what we actually had is a better room. It was unbelievable and unacceptable. We didn't feel happy about our stay there.